Operations Lead - AI-Driven Agency Systems

Go Fish Digital; Northern (KY); Hybrid; USD 70,000 - 95,000; Full time

Job summary

Go Fish Digital is seeking an Operations Manager to strengthen the agency's systems and processes. You will own client lifecycle coordination, data integrity across Salesforce, SCOPE, and ClickUp, and drive operational improvements with practical AI-enabled workflows.

This role demands ownership, judgment, and the ability to resolve issues directly with teams across sales, finance, strategy, and delivery. You will document processes, design workflows, and manage recurring responsibilities while

Qualifications

• Experience delivering operational excellence across multiple platforms (CRM, project management, reporting).
• Ability to document, improve, and support cross-functional business processes.
• Strong attention to detail and clear communication across teams.

Responsibilities

• Coordinate client onboarding, offboarding, and scope changes; maintain information across Salesforce, SCOPE, ClickUp, and related platforms.
• Administer and maintain core platforms ensuring data accuracy and consistency.
• Draft SOPs, playbooks, templates, and training resources for operational clarity.
• Develop AI-enabled workflows to reduce manual effort and improve quality.

Skills

Attention to detail

Cross-functional collaboration

Process optimization

Written communication

Tools

CRM systems

Project management tools

Workflow automation

Job description

Go Fish Digital is seeking an Operations Manager to strengthen the agency's systems and processes. You will own client lifecycle coordination, data integrity across Salesforce, SCOPE, and ClickUp, and drive operational improvements with practical AI-enabled workflows.

This role demands ownership, judgment, and the ability to resolve issues directly with teams across sales, finance, strategy, and delivery. You will document processes, design workflows, and manage recurring responsibilities while