Operations Lead

SimonMed; Los Gatos (CA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Free whole-body scans

Competitive wages

Medical, dental, and vision insurance

401(k) eligibility

Paid holidays

PTO

Sick Time

Job summary

SimonMed is seeking an Operations Lead for an imaging center in California. You will oversee daily performance, ensuring efficient workflows, strong patient access, and consistent coordination between front office and clinical teams.

In this hands-on role, you’ll partner with staff and leadership to resolve issues, drive process improvements, and maintain HIPAA/compliance standards while delivering exceptional patient experiences.

Qualifications

• Operational leadership mindset; guide daily priorities and staff.
• Strong analytical skills; review reports and trends to improve workflows.
• Calm under pressure; manage competing demands while focusing on patient flow and service quality.
• Detail-oriented; ensure accuracy in exam status, documentation, payment workflows and HIPAA/regulatory adherence.
• Hands-on coaching; provide real-time guidance and resolve issues with staff.
• Continuous improvement mindset; identify inefficiencies and support process improvements with leadership.

Responsibilities

• Lead daily imaging center operations and patient flow.
• Coordinate scheduling, capacity management, and front office workflows.
• Collaborate with staff, providers, and leadership to resolve issues in real time.

Skills

Operational leadership

Analytical skills

Calm under pressure

Detail and compliance

Coaching/mentoring

Continuous improvement

Education

Associate's or Bachelor's preferred

Tools

EXA

RIS

EMR

Job description

Drive daily operational excellence by ensuring smooth patient flow, optimized schedules, and high-performing site operations that deliver exceptional patient experiences.

At SimonMed, the Operations Lead is a hands-on leader responsible for the daily performance of an imaging center. This role ensures efficient workflows, strong patient access, and consistent execution across front office and clinical coordination functions.

Serving as the operational backbone of the site, this leader partners closely with staff, providers, and leadership to resolve issues in real time, improve processes, and maintain compliance with organizational and regulatory standards. If you thrive in fast-paced environments and enjoy leading through action, this role offers meaningful impact every day.

What You Bring

Operational leadership mindset: You confidently guide daily priorities, support staff, and keep the site running smoothly and efficiently.

Strong analytical and organizational skills: You review worklists and reports, monitor performance trends, and use data to identify gaps and improve workflows.

Calm under pressure: You manage competing operational demands while maintaining focus on patient flow, accuracy, and service quality.

Detail and compliance focus: You ensure accuracy in exam status tracking, documentation, payment collection workflows, and adherence to HIPAA and regulatory standards.

Hands-on coaching approach: You provide real-time support, guidance, and issue resolution while helping staff stay aligned and accountable.

Continuous improvement mindset: You identify inefficiencies, recommend solutions, and support process improvements in collaboration with leadership.

What You’ll Gain

High-impact leadership role: Your work directly improves patient flow, access to care, and overall site performance, ensuring patients receive timely, efficient, and compassionate care when they need it most.

Hands-on operational experience: Lead daily execution across scheduling, capacity management, front office operations, and workflow optimization.

Collaborative environment: Partner with technologists, front office staff, providers, and leadership teams who are committed to shared success.

Growth opportunity: Build expertise in healthcare operations, radiology workflows, and multi-modality imaging environments.

Visibility and influence: Play a key role in identifying operational improvements and helping shape site-level performance outcomes.

You’re a Strong Fit If You Have

• High school diploma or equivalent required
• Associate’s or bachelor’s degree in healthcare administration, business, or related field preferred
• 3+ years of experience in radiology, imaging, or healthcare operations
• Experience with radiology systems such as EXA, RIS, and EMR preferred
• Prior lead, senior, or informal supervisory experience strongly preferred
• Strong understanding of patient flow, scheduling, and front office operations
• Experience with TOS workflows, insurance coordination, and operational reporting preferred
• Ability to manage multiple priorities in a fast-paced healthcare environment
• Strong communication, problem-solving, and decision-making skills
• Detail-oriented with strong accountability and follow-through

Benefits

Your health, happiness and future matters!

At SimonMed, we offer:

• We believe in preventative care for everyone including our team – SimonMed provides free, whole-body scans to each member
• Competitive wages
• Medical, dental, and vision insurance
• 401(k) eligibility
• Pet Insurance
• Paid holidays
• PTO
• Sick Time

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Employment is contingent upon successful completion of drug and background screening. Some positions will require a favorable driving record.