Operations Integration Manager

Femwell Group Health; Miami (FL); On-site; USD 70,000 - 100,000; Full time

Job summary

Femwell Group Health seeks a Practice Management professional to support onboarding of physician clients to VitalMD and ongoing transition through 12 months post-live. You will guide new physician integrations, ensure a high level of service, and drive successful transitions across the organization.

You will perform on-site analyses with travel up to 50%, collaborate with cross-functional teams, and deliver implementation services using standardized processes and CRM tools.

Qualifications

• BA/BS in related field required (MBA or MPH preferred).
• Minimum of 3-5 years of experience in Practice Management.
• Previous practice management or implementation experience required, preferably in healthcare.
• Advanced knowledge of Excel and PowerPoint required.
• Knowledge of HIPAA Security preferred.
• Ability to travel to client sites 50% of the time required.
• Ability to work on and lead a cross functional team.

Responsibilities

• Perform on-site analysis of client needs (includes travel up to 50% of the time) using consultative approach and strong business and financial analysis skills
• Guide physician through onboarding process and integration to VitalMD and Femwell services
• Offer highest level customer service through relationship building for new and existing clients
• Have accountability for successful transition of new physician practices
• Provide implementation services using standardized processes and Customer Relationship Management system
• Develop and maintain a comprehensive understanding of Femwell’s services and how they meet our client’s needs
• Make presentations to clients, internal departments, and company leadership as needed
• Transition employee physicians to member physicians within VitalMD as needed
• Conduct meetings with lead physicians at LLCs to assist with succession planning
• Work on special projects as assigned by the Vice President of Operations.

Skills

Verbal communication

Written communication

Public speaking

Organizational skills

Time management

Multitasking

Cross-functional teamwork

Microsoft Office proficiency

Attention to detail

Education

BA/BS in related field

MBA or MPH preferred

Tools

Microsoft Office Suite

Excel

PowerPoint

Job description

Provide support for the transition and integration of new physician clients to VitalMD during the onboarding process and throughout 12 months post live date, or further as needed. Assist current LLCs in transitioning new physicians to VitalMD.

Essential Job Functions

• Perform on-site analysis of client’s needs (includes travel up to 50% of the time) using consultative approach and strong business and financial analysis skills
• Guide physician through onboarding process and integration to VitalMD and Femwell services
• Offer highest level customer service through relationship building for new and existing clients
• Have accountability for successful transition of new physician practices
• Provide implementation services using standardized processes and Customer Relationship Management system
• Develop and maintain a comprehensive understanding of Femwell’s services and how they meet our client’s needs
• Make presentations to clients, internal departments, and company leadership as needed
• Transition employee physicians to member physicians within VitalMD as needed
• Conduct meetings with lead physicians at LLCs to assist with succession planning
• Work on special projects as assigned by the Vice President of Operations.

*NOTE: The list of tasks is illustrative only and is not a comprehensive list of all functions and tasks performed by this position.

Other Essential Tasks/Responsibilities/Abilities

• Must be consistent with Femwell’s core values.
• Excellent verbal and written communication and public speaking skills.
• Professional and tactful interpersonal skills with the ability to interact with a variety of personalities.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with proven ability to meet deadlines and work under pressure.
• Ability to manage and prioritize multiple projects and tasks efficiently.

Must demonstrate commitment to high professional ethical standards and a diverse workplace.

• Must have excellent listening skills.
• Must have the ability to maintain reasonably regular, punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards and organization attendance policies and procedures.
• Must maintain compliance with all personnel policies and procedures.
• Must be self-disciplined, organized, and able to effectively coordinate and collaborate with team members.
• Extremely proficient with Microsoft Office Suite or related software; as well as Excel, PPT, Internet, Cloud, Forums, Google, and other business tools required for this position.

Education, Experience, Skills, and Requirements

• BA/BS in related field required (MBA or MPH preferred).
• Minimum of 3-5 years of experience in Practice Management required.
• Previous practice management or implementation experience required, preferably in healthcare.
• Advanced knowledge of Excel and Powerpoint required.
• Knowledge of HIPAA Security preferred.
• Ability to travel to client sites 50% of the time required.
• Ability to work on and lead a cross functional team.