Operations Implementation Specialist

Mission Pet Health; Birmingham (AL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Health, Dental, Vision insurance

Teladoc 24/7 doctor access

401k with generous company match

Life Insurance

Short-Term Disability

Paid time off and holidays

Discounted veterinary care for your-p

Job summary

Mission Pet Health is seeking an Implementation Specialist in Birmingham, AL to coordinate multi-department projects and drive implementations from discovery to rollout. You will collaborate with various departments, develop project plans, manage resources, and keep stakeholders informed.

The role emphasizes strong organization, client-facing skills, and the ability to communicate effectively across levels in a fast-growing veterinary services company.

Qualifications

• Bachelor's degree preferred or equivalent experience.
• Experience managing projects from concept to delivery.
• Strong organizational, multitasking, and time-management skills.
• Excellent verbal, written, and presentation skills.

Responsibilities

• Coordinate and manage multiple projects from discovery to implementation.
• Document plans, timelines, and critical paths; develop project plans and Gantt charts.
• Define resources and requirements with project leaders; track progress and issues.
• Facilitate cross-functional reviews and communicate status to stakeholders.
• Prepare accurate project reports and ensure notes and decisions are distributed.

Skills

Project management

Client-facing

Teamwork

Time management

Education

Bachelor's degree (Preferred)

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Mission Pet Health is a veterinarian owned and managed network of animal hospitals with the common goal of providing the highest quality care to our clients pets. Mission Pet Health is looking for a motivated teammate to join our rapidly growing company in Birmingham, Alabama. The Implementation Specialists is an integral member of our Implementation Team. The Implementation Specialists will be responsible for coordinating activities and resources in support of multi-departmental projects. This individual will collaborate with other departments within the organization. Mission Pet Health is an exciting, rapidly growing company dedicated to improving lives through personalized care. This serves the foundation for every decision that we make from striving for exceptional client service to having the best people, processes, knowledge and tools that allow us to be better today than we were yesterday. As part of the Mission Pet Health team, you will play an integral role in shaping the future of our organization. You will be joining a cause you can be proud of as well as an Implementation Team that has plenty of fun while performing at a high level. There is significant upward mobility for proven performers given Mission Pet Health’s strong growth. Mission Pet Health has grown to over 300 hospitals and has been in the top 15% of companies named to the Inc. 5000 List of "Fastest Growing Companies in America" for the past three years. Mission Pet Health was voted as "Best Places to Work" in Birmingham two years in a row.

Responsibilities

• Coordinate and manage multiple projects simultaneously through conceptual idea, discovery, development, installation (roll out) through implementation
• Document, manage and drive progress against agreed-upon timelines, including development of project plans, Gantt charts and critical path analysis
• Work with project leaders to define resources needed for project completion
• Facilitate cross-functional reviews at key points in the process
• Track changes, corrections, missing information, and ensure appropriate follow up
• Communicate project status, issues, approvals, and other pertinent information to cross-functional stakeholders
• Prepare and maintain detailed and accurate project reports
• Liaise with project owners to identify and define requirements, scope and objectives
• Assign tasks to internal teams and assist with schedule management
• Monitor project progress and communicate any issues that arise to VP of Implementation & Integration
• Act as the point of contact and communicate project status to all participants
• Create and maintain comprehensive project documentation, plans and reports
• Coordinate cross-functional project meetings in accordance to project plan governance
• Responsible for ensuring project meeting notes and key decisions and barriers are captured and recaps prepared for distribution to project team

Requirements

• Bachelors (Preferred)
• Operations experience preferred
• Must reside in Birmingham
• Experience in project management, from conception to delivery
• An ability to prepare and interpret schedules and step-by-step action plans
• Solid organizational skills, including multitasking and time-management
• Strong client-facing and teamwork skills
• Ability to customize communication style across multiple organizational levels
• Exceptional verbal, written and presentation skills for varying audiences
• Competency in Microsoft applications including Word, Excel, and Outlook

How You're Supported

As part of the Mission Pet Health Home Office team, you'll be joining a collaborative group of professionals dedicated to supporting our hospital teams and shaping the future of veterinary medicine.

Competitive Compensation

• A competitive salary and a comprehensive benefits package.

Total Wellbeing

• Comprehensive coverage including Health, Dental, and Vision insurance, plus 24/7 access to doctors through Teladoc.

Financial Health

• Plan for your future with a 401k featuring a generous company match, plus Life Insurance and Short-Term Disability options.

Commitment to Growth

• Benefit from significant opportunities for upward mobility and career growth within a rapidly expanding organization.

A Collaborative Culture

• Join a nationwide community of over 20,000 veterinary professionals and a Home Office team that lives by our WAG values.

Valuable Perks

• Enjoy generous paid time off and company-wide holidays, discounted veterinary care for your pets, and access to an online discount platform.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com. Driving the award-winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine.

EEO Statement

Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.