Operations Implementation Consultant

Amwins; Santa Ana (CA); Hybrid; USD 94,000 - 119,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Mental health support

Life & AD&D Insurance

401(k) with company match

Paid Time Off and Holidays

Career development opportunities

Job summary

Amwins Connect is seeking an Operations Enablement Specialist to drive cross-functional projects that enhance customer experience, boost sales, and strengthen broker relationships. You will own gap identification, manage implementations, and guide teams through transitions into Amwins Connect operations.

The role is hybrid with 2 days in-office in a California city; a university degree is preferred, and travel may be required to support project activities.

Qualifications

• 6+ years of leading continuous improvement initiatives in business operations.
• Excellent interpersonal skills to build relationships with internal and external stakeholders.
• Able to prioritize multiple initiatives in a fast-paced environment.

Responsibilities

• Lead and manage projects from initiation to completion within set timeframes.
• Identify regional requirements and conduct research to inform business needs.
• Evaluate current processes and identify improvements for optimization.

Skills

Project leadership

Stakeholder management

Analytical thinking

Time management

Clear communication

Travel readiness

Education

University degree

Job description

Operations Enablement Specialist

Amwins Connect (benefits division, part of Amwins) is seeking an Operations Enablement Specialist to join. This individual will collaborate across all areas to ensure a positive customer experience that leads to increased sales, company growth, and promotes greater allegiance within the broader broker community. In this role, the Operations Enablement Specialist owns the management of successfully identifying gaps, managing implementation projects and transition of teams into the overall Amwins Connect business.

Hybrid role (2 days in-office) in a city where there is an Amwins office. California is preferred.

Responsibilities:

• Lead and manage projects from initiation to completion, ensuring all objectives are met within the specified timeframe.
• Conduct research to identify and understand regional requirements relevant to the business needs.
• Evaluate current technology and workflow processes, identifying areas for improvement and optimization.
• Develop and execute comprehensive project plans - outlining tasks, timelines, and milestones.
• Collaborate with cross-functional teams, allocate resources effectively, and ensure clear communication channels.
• Establish key performance indicators (KPIs) and success metrics.
• Facilitate the smooth transition of completed projects back into the business operations.
• Assess and ensure the readiness for high-volume scenarios, making necessary adjustments for scalability.
• Create and maintain comprehensive documentation, including project plans, reports, and status updates.
• Act as a subject matter expert in relevant areas to provide expertise and guidance.

Qualifications:

• 6+ years of proven experience in leading continuous improvement initiatives for effective business operations with a general agency or carrier.
• Excellent interpersonal skills with the ability to build and maintain relationships with internal and external stakeholders.
• Highly organized with the ability to prioritize tasks and manage multiple initiatives simultaneously.
• Strong analytical and problem-solving skills.
• Ability to thrive in a fast-paced and dynamic environment.
• Availability and willingness to travel as required for project-related activities.
• University degree preferred.

Pursuant to California regulation, the compensation range for this position is as stated and includes eligibility for performance-based bonuses.

California Pay Range

$94,000—$119,000 USD

The Amwins Advantage: Benefits & Perks

• Medical, Dental, Vision available your first day of employment

  • Choice of medical plans through Blue Cross Blue Shield; Kaiser available for CA employees

• Mental health support including:

  • Virtual therapy
  • Digital coaching
  • 24/7 EAP counseling

• Company-paid Basic Life & AD&D Insurance, Short-Term Disability, and Employee Assistance Program

• Health Savings Account with company contributions

• Health Care FSA, Dependent Care FSA, and CommuterBenefits

• Parental Leave and Adoption Assistance

• Voluntary coverage options:

  • Life Insurance
  • Critical Illness
  • Accident
  • Identity Theft Protection

• Retiree medicalbenefitsavailable for Medicare-eligible retirees

• 401(k) with company match

• Generous Paid Time Off and Company Holiday Schedule

• Collaborative, continuing education focused work environment

• Career advancement opportunities