Operations Implementation Consultant

Amwins; Los Angeles (CA); Ibrido; USD 94.000 - 119.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical/Dental/Vision on day one

Mental health support

Life & AD&D Insurance

Health Savings Account

Commuter benefits

401(k) with company match

Paid time off

Parental leave

Descrizione del lavoro

Amwins Connect is seeking an Operations Enablement Specialist to collaborate across departments, drive continuous improvement, and manage cross-functional projects that enhance customer experiences and sales growth.

You will lead initiatives from initiation to completion, define KPIs, ensure readiness for high-volume scenarios, and document progress while aligning with Amwins Connect’s strategic goals. Hybrid role; 2 days in-office in California.

Competenze

• 6+ years of experience leading continuous improvement initiatives in a general agency or carrier.
• Excellent interpersonal skills with internal and external stakeholders.
• Highly organized with the ability to prioritize tasks and manage multiple initiatives.
• Strong analytical and problem-solving skills.
• Thrives in a fast-paced and dynamic environment.
• Availability and willingness to travel for project activities.
• University degree preferred.

Mansioni

• Lead and manage projects from initiation to completion within schedule.
• Conduct research to understand regional requirements for business needs.
• Evaluate current technology and workflows to identify improvements.
• Develop and execute comprehensive project plans with timelines and milestones.
• Collaborate with cross-functional teams, allocate resources, and ensure clear communication.
• Establish KPIs and success metrics.
• Facilitate smooth transition of completed projects back into operations.
• Assess readiness for high-volume scenarios and adjust for scalability.
• Create and maintain documentation including plans, reports, and status updates.
• Act as a subject matter expert to provide guidance.

Conoscenze

Project leadership

Stakeholder management

Analytical thinking

Cross-functional collaboration

Interpersonal skills

Time management

Communication

Travel willingness

Formazione

University degree

Descrizione del lavoro

Amwins Connect (benefits division, part of Amwins) is seeking an Operations Enablement Specialist to join. This individual will collaborate across all areas to ensure a positive customer experience that leads to increased sales, company growth, and promotes greater allegiance within the broader broker community. In this role, the Operations Enablement Specialist owns the management of successfully identifying gaps, managing implementation projects and transition of teams into the overall Amwins Connect business.

Hybrid role (2 days in-office) in a city where there is an Amwins office. California is preferred.

Responsibilities:

• Lead and manage projects from initiation to completion, ensuring all objectives are met within the specified timeframe.
• Conduct research to identify and understand regional requirements relevant to the business needs.
• Evaluate current technology and workflow processes, identifying areas for improvement and optimization.
• Develop and execute comprehensive project plans - outlining tasks, timelines, and milestones.
• Collaborate with cross-functional teams, allocate resources effectively, and ensure clear communication channels.
• Establish key performance indicators (KPIs) and success metrics.
• Facilitate the smooth transition of completed projects back into the business operations.
• Assess and ensure the readiness for high-volume scenarios, making necessary adjustments for scalability.
• Create and maintain comprehensive documentation, including project plans, reports, and status updates.
• Act as a subject matter expert in relevant areas to provide expertise and guidance.

Qualifications:

• 6+ years of proven experience in leading continuous improvement initiatives for effective business operations with a general agency or carrier.
• Excellent interpersonal skills with the ability to build and maintain relationships with internal and external stakeholders.
• Highly organized with the ability to prioritize tasks and manage multiple initiatives simultaneously.
• Strong analytical and problem-solving skills.
• Ability to thrive in a fast-paced and dynamic environment.
• Availability and willingness to travel as required for project-related activities.
• University degree preferred.

Pursuant to California regulation, the compensation range for this position is as stated and includes eligibility for performance-based bonuses.

California Pay Range: $94,000 USD - $119,000 USD

The Amwins Advantage: Benefits & Perks

• Medical, Dental, Vision available your first day of employment
  • Choice of medical plans through Blue Cross Blue Shield; Kaiser available for CA employees
• Mental health support including:
  • Virtual therapy
  • Digital coaching
  • 24/7 EAP counseling
• Company-paid Basic Life & AD&D Insurance, Short-Term Disability, and Employee Assistance Program
• Health Savings Account with company contributions
• Health Care FSA, Dependent Care FSA, and Commuter Benefits
• Parental Leave and Adoption Assistance
• Voluntary coverage options:
  • Life Insurance
  • Critical Illness
  • Accident
  • Identity Theft Protection
• Retiree medical benefits available for Medicare-eligible retirees
• 401(k) with company match
• Generous Paid Time Off and Company Holiday Schedule
• Collaborative, continuing education focused work environment
• Career advancement opportunities