Operations Hire Ahead - Card Services

ICCU; Chubbuck (ID); On-site; USD 32,000 - 46,000; Full time

Job summary

ICCU in Idaho is seeking a detail-oriented member service support associate to handle card, P2P and ATM maintenance requests while delivering courteous, accurate service.

Responsibilities include processing maintenance requests, interpreting system exceptions, answering calls and emails, and supporting projects as needed. Bachelor's degree preferred and 0-3 years experience; confidentiality of member records is essential.

Qualifications

• Bachelor's degree preferred.
• 0-3 years' experience preferred.
• Excellent math skills and computer knowledge.
• Good communication and interpersonal skills.
• Ability to always maintain the confidentiality of Credit Union and member records.

Responsibilities

• Completing card, P2P and ATM maintenance requests, and forms from ICCU team members.
• Interpreting and keying system exceptions related to card accounts.
• Answering phone calls and emails.
• Assisting with projects as needed.
• Additional duties as assigned.

Skills

Math skills

Communication

Interpersonal skills

Confidentiality

Education

Bachelor's degree preferred

Job description

Performs variouscard, P2P andATMmaintenance,andmember supportduties by assignment.Ensures member satisfaction through courteous, accurate, and efficient service.

Duties and Responsibilities:

• Completing card, P2Pand ATM maintenancerequests,and formsfrom ICCU team members


• Interpreting and keying system exceptions related to card accounts


• Answering phone callsand emails


• Assisting with projects as needed


• Additional duties as assigned

Qualifications:

Bachelor's degree preferred. 0-3 years' experience preferred. Excellent math skills and computer knowledge. Good communication and interpersonal skills. Ability to always maintain the confidentiality of Credit Union and member records.

Performance Standard:

A demonstrated cooperative and positive attitude toward members and other Credit Union staff. Logical, process-oriented thinker with a natural sense of urgency. Good interpersonal and client-handling skills with the ability to manage expectations and explain technical details. Accurate in balancing and account research. Professional in appearance, attendance, quality, and quantity of work performed. Must be willing to comply with the Bank Secrecy Act and USA Patriot Act as implemented by ICCU.

Physical Requirements:

• Perform tasks requiring manual dexterity (processing paperwork, filing, stapling, sorting, collating, typing, counting cash, etc.).


• Sit for extended periods of time.


• Lift 20-40 pounds of applicable supplies including but not limited to copy paper, cash drawers, marketing material, etc.


• Repetitive motion using wrists, hands, and fingers.


• Reach keyboards.


• Ability to operate basic office machines (calculator, computer, telephone, copy machine, fax machine, etc.).

The above statements reflect the general details considered necessary to describe the essential functions of the job and should not be construed as a detailed description of all the work requirements that may be inherent of the job.

Must be eligible for membership at ICCU to obtain employment.

ICCU is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, age, disability, protected veteran status or other characteristics protected by law.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.