Operations & Guest Experience Admin Lead

Boys & Girls Clubs of Elkhart County; Goshen (IN); On-site; USD 42,000 - 54,000; Full time

Job summary

Boys & Girls Clubs of Elkhart County is seeking an Administration Office Manager to provide essential administrative and operational support to the Administration Office, KidsCare Department, and other programs in Goshen, IN. The role supports day-to-day operations and the care and experiences of the children and families served.

The position offers a full-time schedule (40 hours/week), Monday–Friday 8:00am–5:00pm, with two evenings per month for program support.

Qualifications

• Minimum of 3 years’ experience in an administrative or office management role.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint); database management experience is a plus.
• Demonstrated ability to uphold and reflect the organization’s mission and values in daily work.

Responsibilities

• Provide comprehensive administrative support to the Administration Office, KidsCare, RESET, and other programs.
• Serve as the first point of contact for visitors; greet guests warmly and connect them with the appropriate staff.
• Answer phones professionally, direct inquiries, take and relay accurate messages.
• Support parent communications, including onboarding, welcome information, and KidsCare membership enrollments.
• Manage and maintain the MyClubHub database; generate accurate reports (membership, attendance, demographics, etc.) and resolve system issues promptly.
• Assist with completion of reports, forms, and other administrative documentation as assigned.
• Oversee office operations, including: submitting and tracking maintenance requests; maintaining and ordering office supplies; preparing and reconciling bank deposits.
• Coordinate office and staff events, celebrations, communications, and meeting logistics (room reservations, set-up, materials).
• Travel to KidsCare and RESET program sites as needed to provide staffing or administrative support.
• Work two evenings per month to provide on-site support for scheduled RESET programs.
• Perform additional duties as assigned to support organizational goals.

Skills

Administrative experience

Office management

Microsoft Office Suite

Communication skills

Driver's license

Physical ability to lift 20 lbs

Tools

MyClubHub database

Database reporting

Job description

Boys & Girls Clubs of Elkhart County is seeking an Administration Office Manager to provide essential administrative and operational support to the Administration Office, KidsCare Department, and other programs in Goshen, IN. The role supports day-to-day operations and the care and experiences of the children and families served.

The position offers a full-time schedule (40 hours/week), Monday–Friday 8:00am–5:00pm, with two evenings per month for program support.