OPERATIONS FRONT END MANAGER

Kroger Great Lakes Distribution Center; Blue Ash (OH); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Healthcare coverage

Flexible scheduling

Employee assistance program

Associate discounts

Tuition reimbursement

Career growth opportunities

Job summary

Kroger Great Lakes Distribution Center in Blue Ash, OH is seeking a leader to oversee Front-end applications, training and division-wide initiatives. The role focuses on coaching District Front-end Coordinators, improving customer service, and ensuring front-end departments adhere to policy and standards during store visits.

The position requires strong leadership, effective communication, and the ability to travel between stores to drive process improvements and training.

Qualifications

• Experience as Assistant Store Manager (1-4 years).
• Strong leadership and communication skills.
• Ability to travel independently.

Responsibilities

• Serve as the division subject matter expert for Front-end applications and solutions.
• Coach, train and develop District Front-end Coordinators during weekly store visits, focusing on total store Customer Service and processes for improvement.
• Assist Store Management teams in effective utilization of ELMS and labor budgeting techniques to maximize productivity and customer service.

Skills

Leadership

Communication

Travel independently

People management

Education

Bachelor's Degree

Job description

Ensure the stores implementation and execution of Front-end Customer Service, best practices and operational initiatives. Partner with District Front–end Specialists, Shrink and Loss Prevention Departments in identifying store opportunities by analyzing reports to improve SEPR, metric results and other financial goals. Coordinate division rollout and training for Front-end solutions. Work collaboratively and communicate with Corporate, Regional and Division Departments by providing feedback on the effectiveness of the Enterprise operational plans/programs, developing action plans to address opportunities. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities

• Serve as the division subject matter expert for Front-end applications and solutions.
• Coach, train and develop District Front-end Coordinators during weekly store visits, focusing on total store Customer Service, best practices, identifying opportunities and defining processes for improvement. Ensure stores compliance with Federal, State and local laws, and with policy and adherence to standards for the Front-end departments.
• Assist Store Management teams in the effective utilization of ELMS and labor budgeting techniques to maximize productivity and customer service in the most cost-effective manner.
• Monitor all of Front-end reporting, cash shortages, returned WIC checks, booth audits, and booth training.
• Responsible for implementation, updates, and effective use of front-end technology systems
• Analyze records and reports of store department operations and product movement; spot trouble areas and take immediate appropriate action.
• Partner with store teams to implement special programs and support key merchandising endeavors.
• Actively work with District Front end Coordinators and stores in the achievement of the FE Shrink glide path; actively apply tools to manage this area.
• Assist District Front-end Coordinators with Sales & Cash reconciliation.
• Supervise mandatory annual Scan audit G.O and follow up on under-performing stores in Scan integrity.
• Provide upward feedback to Customer Experience and Practices on the effectiveness of training programs and recommend improvement as needed to accomplish more effective training of store associates.
• Identify training talent and stores within the division as well as evaluating Front-end department team strengths and opportunities.
• Provide feedback to Retail Operations Manager, District Managers, and Store Managers on the strengths and developmental opportunities of associates in the Front-end Departments and ensure training and transition as required of new Department managers.
• Partner with Division Human Resources Training and Development Department to ensure the effective use of approved training programs and assist in the training of store associates as needed.
• Manage new/remodel store scanning activities (scheduling Scan audits, etc.)
• Assist as needed in the installation, training and follow-up on the use of new equipment and/or work methods.
• Assist in the training and education of Scan coordinators, including any mandatory training or certification of bargaining agreements.
• Must be able to perform the essential functions of this position with or without reasonable accommodations

Qualifications

Minimum

• Experience as Assistant Store Manager (1-4 years)
• Strong leadership skills
• Strong oral and written communication skills.
• Ability to travel independently.
• Ability to achieve objectives through others
• Bachelor's Degree
• District Front-end Coordinator experience

Job Info

• Job Identification 172263
• Job Category Division Operations
• Locations 11310 Cornell Park Dr, Blue Ash, OH, 45242, US

The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to:

– A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
– Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
– Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching.
– Valuable associate discounts on purchases, including food, travel, technology and so much more.
– Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
– Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.

From one tiny Cincinnati grocery store more than a century ago, we’ve grown into what today is the nation’s largest grocer with nearly 2,800 stores in 35 states operating under 28 different names. As America’s grocer, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter. That’s why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you’re caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you’re seeking a part-time position or a new career path, we’ve got a fresh opportunity for you.