Operations Fraud Specialist - Operations Shared Services

WesBanco Bank Inc.; New Albany (IN); On-site; USD 52,000 - 66,000; Full time

Job summary

WesBanco Bank Inc. is seeking an Operations Fraud Specialist to review mobile, remote deposit capture, ATM and branch deposits for potential fraud. The role also evaluates Direct Link Risk Review results and coordinates with branch personnel and the Fraud team on escalations.

The position also monitors Zelle, External Transfers, and transaction monitoring within Digital Banking applications, while assisting with training, testing and implementation of process and procedure changes.

Qualifications

• High School Diploma or GED is required.
• Associate's degree is preferred.
• Minimum two years of banking experience, preferably in operations, is required.

Responsibilities

• Assist in training and guidance to team members regarding workload and processes.
• Develop and implement operational plans, policies, procedures, and goals to improve efficiency.
• Collaborate with peers and leaders to recommend efficiency improvements.
• Build strong relationships with leaders and peers for effective communication.
• Document process flows for assigned systems and areas of responsibility and pursue improvements.
• Maintain repository of procedures, processes, and job aids.
• Promote effective use of technology within functional areas.
• Meet customer service level expectations and processing timelines set by vendors.
• Process affidavits for fraud and provisional credits to customer accounts.
• Review deposits for potential fraud across branch, mobile, RDC, and ATM channels using Direct Link Risk Review.
• Serve as first line fraud review for In Clearing checks to mitigate fraud, escalating with Fraud team as needed.
• Review and process fraud claims from other financial institutions.
• Monitor Digital Banking transactions for fraud, including Zelle and External Transfers.

Skills

Written and verbal communication

Multitasking under pressure

Organizational and prioritization

Team player

Microsoft Office proficiency

Banking software familiarity

Education

High School Diploma or GED

Associate's Degree preferred

Tools

Microsoft Office

Banking software

Job description

SUMMARY:

Responsible for reviewing mobile, remote deposit capture, ATM and branch deposits as well as In Clearing check items for potential fraud, requesting holds and approval or rejections as necessary. The Operations Fraud Specialist is also responsible to review Zelle, External Transfers, and transaction monitoring within our Digital Banking applications for suspected fraud. The Operations Fraud Specialist would also be a key resource in training, testing and implementation of process and procedure changes.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Assists with training and guidance to team members with respect to understanding, processing and managing the workload.
• Assists in the development and implementation of operational plans, policies, procedures, and goals that further scalability, automation and efficiency.
• Collaborates with peers and leaders and makes recommendations for changes to gain efficiency.
• Fosters strong relationships with leaders and peers to ensure collaboration and effective communication within the team.
• Assists with the process flow documentation for assigned systems and areas of responsibility and pursues areas of improvement.
• Assists in maintaining the repository of procedures, processes, job aids and other critical information for functional areas.
• Assists in driving the effective use of technology within functional areas.
• Performs work within customer service level expectations and key vendor processing timelines.
• Performs daily work as defined accurately.
• Makes recommendations to leadership about possible changes to processing that will enhance the process.
• Processes affidavits for fraud, including processing of provisional credits to customers' accounts and sending letters to other financial institutions to request funds.
• Reviews deposit items through branch, mobile, RDC and ATM channels for potential fraud using Direct Link Risk Review. Approve or decline items accordingly.
• Serves as first line fraud review of In Clearing check items using Direct Link Risk Review to mitigate fraud on incoming check files, working with branch personnel and Fraud team when escalation is required.
• Reviews and process fraud claims received from other financial institutions.
• Monitors Digital Banking application transactions for fraud, including but not limited to Zelle, External Transfers and Transaction Monitoring.

OTHER REQUIREMENTS:

• Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the Bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner.
• Professional demeanor in appearance, interpersonal relations, work ethic and attitude.
• Possess clear, concise, effective written and oral communication skills to effectively express thoughts, ideas and concepts to management, bank employees and bank customers in a collaborative and solutions-oriented manner.
• Ability to interact effectively within the team and with the customers they service.
• Demonstrated ability to manage priorities and meet critical deadlines as defined.
• Strong organizational and prioritization skills.
• Ability to multitask and work under pressure.
• Team player with a positive outlook.
• Demonstrated proficiency in basic computer applications such as Microsoft Office and ability to learn various applications.
• Ability to learn various Banking Software programs.
• High School Diploma or General Education Degree (GED) required.
• Associate's Degree in preferred.
• Minimum of two years of banking experience, preferably in operations, required.