Operations Forecasting Supervisor

ISO New England Inc.; Holyoke (MA); Hybrid; USD 168,000 - 180,000; Full time

Benefits offered by this job

Competitive base salary

Performance bonus

Robust benefits package

401(k) & financial planning

Tuition reimbursement

Wellness programs

Flexible work hours

Hybrid work environment

Relocation assistance

Onsite cafe

Job summary

ISO New England is seeking an Operations Forecasting Supervisor to lead a team of Forecasters and Data Scientists supporting real-time Control Room Operations. This role ensures accurate system demand, weather, and VER forecasts that inform Day-Ahead and Real-Time market operations.

The incumbent will drive forecasting accuracy, partner with Operations Management, IT, and market participants, and ensure 24/7 coverage for forecasting processes, including weekends and holidays.

Qualifications

• Bachelor’s degree in Engineering or related field; advanced degree preferred.
• 5+ years in power system operations and/or forecasting.
• Ability to deliver accurate work under deadlines and constraints.
• Knowledge of ISO New England Market Rules and procedures desirable.
• Experience with neural network modeling and probabilistic analysis.
• Ability to lead and develop a team of forecasters and data scientists.
• Strong written and verbal communication; stakeholder engagement.

Responsibilities

• Evolve forecasting methodologies to address system complexity; probabilistic forecasting.
• Lead hourly demand forecasts across intraday, day ahead to six days, and 21-day outlooks.
• Monitor and validate demand and VER forecasts; identify root causes and act.
• Support forecasts for system security analysis, Day-Ahead market, RT operations.
• Plan and manage forecasting initiatives from concept to implementation.
• Provide reporting and train staff to improve accuracy and continuity.

Skills

Forecasting leadership

Power system operations

Probabilistic forecasting

Neural network modeling

Mentoring / coaching

Communication skills

Stakeholder engagement

Documentation skills

Education

Bachelor's degree in Engineering or related field

Advanced degree preferred

Tools

Forecasting software

Job description

ISO New England is the independent system operator responsible for ensuring the safe and reliable flow of electricity in our region and planning for the future of the electric grid. We are at the forefront of New England’s ongoing transition to clean energy.

ISO New England is seeking an Operations Forecasting Supervisor to lead a highly specialized team of Forecasters and Data Scientists supporting real‑time Control Room Operations. This role is critical to ensuring accurate system demand, weather, and Variable Energy Resource (VER—wind and solar) forecasts that directly inform Day‑Ahead and Real‑Time market operations and energy settlements across New England. The Supervisor collaborates closely with Operations Management, Forecasters, System Planning load modelers, IT partners, and project teams to advance forecasting capabilities while maintaining strict operational accuracy and reliability standards. Forecasting is a 365‑day operation, and this leader ensures full coverage for all forecasting processes, including weekends and holidays.

What We Offer You

• A stable, mission‑driven workplace where your impact truly matters
• A highly engaged work environment that values inclusion, collaboration, and employee safety and wellbeing
• Competitive compensation with a base salary + performance bonus
• Robust benefits package, including
• Enhanced 401(k) and financial planning support
• Tuition reimbursement and professional development
• Wellness programs, including an onsite gym
• Flexible work hours
• Employee Business Networks
• Free coffee at our onsite café
• Hybrid work environment (4‑5 days/week onsite)
• Distance‑based relocation assistance available

How You Will Make an Impact

• Evolve forecasting methodologies to address increasing system complexity, including the implementation of probabilistic forecasting techniques.
• Lead the production of accurate, timely New England system demand forecasts in alignment with corporate, operational, and ISO NE procedures, ensuring 100% on‑time compliance.
• Deliver hourly demand forecasts across multiple horizons: intraday, day ahead through six days, and 21‑day outlooks to support energy reliability assessments.
• Monitor and validate demand and VER (wind and solar) forecasts; identify root causes of errors and implement corrective actions.
• Support forecasts used for system security analysis, Day‑Ahead market clearing, Real‑Time Operations, and energy market settlement.
• Identify research opportunities and guide continuous improvements in demand and VER forecasting.
• Plan and manage forecasting initiatives and projects from concept through implementation.
• Provide operational, event‑driven, and executive reporting; deliver clear updates during normal operations and major system events.
• Coach, train, and develop Forecasters and other stakeholders (System Operators, Energy Analysts, and market participants) to improve accuracy, shift continuity, and process outcomes.
• Maintain and enhance forecasting procedures, documentation, and training materials.

What You Need to Be Successful

• Bachelor’s degree in Engineering or a related discipline required; advanced degree preferred.
• 5+ years of experience in power system operations and/or forecasting.
• Proven ability to deliver accurate, timely work under strict deadlines and operational constraints.
• Strong knowledge of ISO New England Market Rules, Operating Procedures, and related business processes highly desirable.
• Solid understanding of power system operations principles and electric demand behavior.
• Experience with neural network modeling and probabilistic analysis.
• Strong organizational and documentation skills.
• Demonstrated ability to lead, mentor, and develop a team of specialized data scientists and forecasters.
• Exceptional written and verbal communication skills with the ability to convey complex technical information to both technical and non‑technical audiences.
• Effective stakeholder engagement skills, including collaboration with Control Room Operators and Market Participants.
• Ability to make sound decisions under tight time constraints with limited or incomplete information.
• Demonstrated judgment and composure in high‑impact operational scenarios.

This employer will not sponsor applicants for work visas for this position (ex: H‑1B, F‑1/CPT/OPT, O‑1, E‑3, TN, J, etc.).

The expected salary range for this position is $168,000 - $180,000 per year. This role is also eligible for an annual performance bonus, comprehensive health insurance (medical, dental and vision), flexible spending and health savings accounts, a 401(k) plan with generous employer contributions and a student debt benefit, life and AD&D insurance, disability insurance, critical illness and hospital indemnity benefits, paid time off, paid leave, a wellness program, an employee assistance program and other great company perks.

This is a U.S. based role. If the successful candidate resides outside of the U.S., relocation will be required.

Equal Opportunity

We are proud to be an EEO employer. Applicants for employment are considered without regard to race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions), gender identity or expression, sexual orientation, citizenship, national origin, age, ancestry, marital status, disability (including learning, mental, intellectual, and physical), service in the uniformed services, genetic information, or any other status protected by applicable law.

Drug Free Environment

We maintain a drug‑free workplace and perform pre‑employment substance abuse testing.