Operations Floater: Customer Service, Dispatch & Scheduling

takethehop; Belton (TX); On-site; USD 22,000 - 25,000; Full time

Job summary

Hill Country Transit District is seeking an Operations Floater to provide flexible support across Customer Service, Dispatch, and Scheduling. The role handles clerical tasks, customer inquiries, fare handling, and coordination of vehicle and driver assignments to keep daily transit running smoothly.

The position requires a high school diploma, at least six months of clerical experience, and a valid driver's license.

Qualifications

• High School Diploma or Equivalent.
• At least six (6) months clerical experience.
• Must have a valid driver's license.
• Experience working in a transit environment is highly desirable.

Responsibilities

• Receives, screens, and directs calls and visitors to appropriate staff; takes messages as required.
• Provides information to the public regarding transportation services, transit policies, schedules, fares, route information, and trip planning.
• Schedules transportation requests in a timely and efficient manner and ensures trips are scheduled within established service parameters.
• Contacts clients as needed to adjust pick-up and/or return times to ensure service demands can be met.
• Verifies that transit runs are assigned and covered in accordance with established procedures.
• Reports transit difficulties and other operational issues to the Dispatch Supervisor, Lead Dispatcher, or appropriate department to maintain or restore service and schedules.

Job description

Hill Country Transit District is seeking an Operations Floater to provide flexible support across Customer Service, Dispatch, and Scheduling. The role handles clerical tasks, customer inquiries, fare handling, and coordination of vehicle and driver assignments to keep daily transit running smoothly.

The position requires a high school diploma, at least six months of clerical experience, and a valid driver's license.