OPERATIONS FIELD SUPPORT TECHNICIAN I

Socket.dev; Williston (ND); On-site; USD 55,000 - 75,000; Full time

Job summary

Nabors is seeking an IT Field Support Technician to deliver IT hardware and network support to Nabors offices and drilling rigs in North Dakota and Eastern Montana. The role reports to the IT Field Services Manager and requires travel to field locations as needed.

Responsibilities include installing and maintaining network devices, computers, IP cameras, and mobile devices, plus on-call support and ticket tracking. This is a hands-on field position with physical work and field travel.

Qualifications

• High School Diploma; 2–4 years IT related studies or work experience.
• Knowledge of network systems support and troubleshooting.
• Intermediate MS Office skills.
• Strong verbal and written communication and organizational skills.
• Ability to travel as needed and lift light loads.

Responsibilities

• Provide 24/7 on-call IT support to office and field locations.
• Install, maintain, and support Nabors equipment on rigs and field sites.
• Monitor drilling rig network hardware and wireless systems.
• Track support requests in ticketing system; identify recurrent issues.
• Perform physical field work including lifting and climbing as needed.
• Travel by air or car to field locations and supplier sites as required.

Skills

Network troubleshooting

MS Office

Verbal and written communication

Problem solving

Independent work

Education

High School Diploma

College degree

Information Technology studies or work experience

Tools

Cisco certifications

Satellite internet systems

Job description

The IT Field Support Technician provides support to Nabors businesses and the directions of the Nabors Corporate Services Information Technology (IT) Department in North Dakota and Eastern Montana. The position reports to the IT Field Services Manager. It requires frequent contact with other IT personnel, other Nabors departments, field personnel, and various Nabors corporate departments.

Responsibilities

Support of regional offices for Nabors equipment including network devices, computers and peripherals, IP camera systems, mobile devices, and any Nabors owned technology at the direction of the Field Services Manager Install, maintain, and support the technology on a Nabors drilling rig including but not limited to network devices, computers and peripherals, IP camera systems, mobile devices, and wireless field communications via satellite and mobile broadband systems Install and terminate low voltage communications cables Monitor the performance of the drilling rig’s network hardware and wireless internet systems Proactively report or address potential issues in offices and field operations Assist with field testing of hardware and software applications Track support requests in our ticketing system Identify recurrent issues Responsible for providing 24 hour on-call technical support to office and field locations Responsible for inventory control of IT equipment Position requires outdoor field work in challenging environments at times. Position requires the ability to perform physical work such as lifting and carrying, pulling, pushing, reaching, squatting, kneeling, climbing stairs and the use of a stepladder. Ability to travel by air or car to field locations and/or supplier sites as needed Must have a valid driver’s license In the event of an emergency, the employee holding this position required to work in accordance with the Nabors Disaster Recovery Plan. During or immediately following an emergency, the employee will be notified to assist in the emergency response efforts, and mobilize other staff members if needed.

Qualifications

Experience and Educational Requirements: High School Diploma 2-4 years Information Technology related studies or work experience Knowledge of network systems support and troubleshooting Intermediate MS Office skills Professional presence and demeanor Good verbal and written communications skills Ability to develop new ideas and work independently Creative thinker and problem solver Attention to detail Ability to travel as needed Ability to interact collaboratively with internal and external clients PREFERRED QUALIFICATIONS Oilfield related rig operations or rig instrumentation experience Two-way satellite internet systems experience Related military experience College degree Cisco certifications Related project support experience PHYSICAL REQUIREMENTS / WORKING CONDITIONS Position requires the ability to perform light physical work such as lifting and carrying, pulling, pushing, reaching, squatting, kneeling and the use of a stepladder. Ability to travel by air or car to offices, field locations and/or supplier sites as needed and climb stairs to inspect equipment. Disaster Recovery: In the event of an emergency, the employee holding this position is required to work in accordance with the Nabors Disaster Recovery Plan. During or immediately following an emergency, the employee will be notified to assist in the emergency response efforts, and mobilize other staff members if needed.

Nabors is a leading provider of advanced technology for the energy industry. With operations in about 20 countries, Nabors has established a global network of people, technology and equipment to deploy solutions that deliver safe, efficient and responsible hydrocarbon production. By leveraging its core competencies, particularly in drilling, engineering, automation, data science and manufacturing, Nabors aims to innovate the future of energy and enable the transition to a lower carbon world.Equal Opportunity EmployerNabors is committed to providing equal employment opportunities to all employees and applicants and prohibiting discrimination and harassment of any type without regard to race, religion, age, color, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training. To learn more about our Fair Employment practices, please refer to the Nabors Code of Conduct.