OPERATIONS/FIELD SPECIALIST D4

Kroger; Westerville (OH); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Healthcare benefits

Tuition reimbursement

Career development

Job summary

Kroger is seeking an on-site Front-End Operations Analyst in Westerville, OH. You will partner with Retail Operations, Asset Protection, and compliance teams to optimize customer experience, sales and safety. Travel to stores as needed to support deployments and training.

The role emphasizes analytics, process improvement, and effective collaboration with district managers to meet expense and performance targets while upholding Kroger’s values and compliance standards.

Qualifications

• Proficient in Microsoft Office.
• Ability to protect highly confidential information.
• Willingness to learn and enhance knowledge in related areas.
• Proven success facilitating meetings and leading change initiatives.
• Strong analytical and problem resolution skills.
• Collaborative with committees and peers.
• Excellent oral/written communication skills.

Responsibilities

• Analyze store operations data to identify opportunities and work with leaders to take corrective action.
• Assist district managers in monitoring issues affected by various applications.
• Partner with Asset Protection, Compliance, and divisions to achieve Front-End goals.
• Ensure implementation of division marketing plans and initiatives to improve customer experience.
• Discuss store and department performance and labor expenses with district managers.
• Oversee implementation of technologies and upgrade releases and system usage.
• Support installation, training, and follow-up of new equipment and methods via coordinators.
• Collaborate with district managers to operate within expense goals.
• Review operational measures with store leaders and district managers.
• Monitor competitive activity and significant events.
• Provide feedback on strengths and development opportunities of front-end associates.
• Ensure compliance with laws and company policies for applications and programs.
• Monitor and support food safety, safety and sanitation best practices.
• Travel to various store locations to provide necessary support.

Skills

Analytical skills

Communication skills

Problem solving

Change management

Leadership

Tools

Microsoft Office

Job description

Assess each store's ability to exceed customer expectations for ease of shopping, service, variety, freshness, cleanliness, food safety and regulatory conditions. Serve as the subject matter expert and liaison with Retail Operations and Front-End/KPF Manger to provide feedback on the effectiveness of the Enterprise operational plans/programs, systems and/or application opportunities. Partner with Asset Protection, KPF & AML Compliance, Division KTM and Division KSM to achieve Front-End goals. Coordinate division rollout and training for all Front-End solutions. Work with store management to identify store opportunities, analyze reports and make recommendations to improve sales, shrink, safety, profit and the customers shopping experience. Demonstrate the company s core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities

• Analyze store operations data to identify opportunities and work with retail operations department/ store leaders to take corrective action
• Assist district managers in monitoring/troubleshooting issues affected by various applications
• Partner with Asset Protection, KPF & Anti Money Laundering, Compliance, Division KTM and Division KSM to achieve Front-End goals
• Ensure implementation of division marketing plan and operation initiatives to improve overall customer experience
• Discuss store and department financial performance (sales, shrink, labor expenses, etc.) and other targeted goals with district manager and store leaders
• Ensure the effective implementation of technologies and upgrade releases and the use of systems
• Assist and monitor the installation, training, and follow-up of new equipment and/or work methods via coordinators
• Partner with district managers/ store leadership to ensure stores operate within the expense goals
• Review operational measures (reports, scorecards) with store leaders and district managers
• Monitor competitive situations and significant activities
• Provide feedback to Retail Operations manager, district managers, and store leaders on the strengths and developmental opportunities of associates in the Front-End departments and ensure training and transition as required of new department managers
• Ensure compliance with federal, state and local laws, and company policies and standards on applications and/or programs
• Monitor and support Food Safety, Safety and Sanitation best practices
• Conduct annual Anti-Money Laundering audit for assigned stores
• Travel to various store locations to provide necessary support
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

Qualifications

Desired

• Training curriculum facilitation certifications

Minimum

• Proficient in Microsoft Office
• Ability to recognize and protect highly confidential information
• Ability to learn and enhance knowledge and skills in various job related areas
• Proven success facilitating meetings varying in size and scope
• Experience successfully identifying, adopting and leading change initiatives
• Strong analytical, conflict management and problem resolution skills
• Demonstrated ability to work collaboratively with committees and peer groups
• Strong skills in leadership, interpersonal relationship building and the development of others
• Excellent oral/written communication skills

Job Info

• Job Identification 230570
• Job Category Division Operations
• Posting Date 09/16/2026, 06:24 PM
• Locations 4111 Executive Pkwy, Westerville, OH, 43081, US (On-site)

The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to:

• A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
• Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching.
• Valuable associate discounts on purchases, including food, travel, technology and so much more.
• Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
• Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.

From one tiny Cincinnati grocery store more than a century ago, we’ve grown into what today is the nation’s largest grocer with nearly 2,800 stores in 35 states operating under 28 different names. As America’s grocer, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter. That’s why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you’re caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you’re seeking a part-time position or a new career path, we’ve got a fresh opportunity for you.