FRONT END/FLOOR SUPERVISOR

Kroger; Wauwatosa (WI); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Healthcare coverage

Paid time off

Tuition reimbursement

Employee discounts

Career development programs

Job summary

Kroger is seeking a Store Operations supervisor to lead front-end activities, engage customers and coach cashiers and attendants. The role emphasizes exceptional service, queue management, and adherence to safety and cleanliness standards.

The position involves supervising daily front-end operations, break schedules and performance reviews, while ensuring audits and carry-out services are executed smoothly.

Qualifications

• Experience in retail front-end operations and customer service.
• Ability to coach cashiers and front-end staff.
• Emphasis on engagement, safety and store standards.

Responsibilities

• Model exceptional customer service and engagement behaviors.
• Greet and engage customers and maintain visibility at the front end.
• Supervise front-end operations, break schedules and cleanliness.
• Coach associates on procedures and best practices.
• Ensure till audits are performed and carry-outs offered.

Skills

Customer service

Front-end supervision

Team coaching

Audit compliance

Safety and cleanliness

Communication

Job description

• Model exceptional customer service and engagement behaviors.
• Greet and engage 90% of all customers through greeting, smiling, making eye-contact and thanking them.
• Spend at least 90% of time on customer approach side of the check lanes
• Be an approachable, visible source of assistance to both customers and associates.
• Maintain self-checkout and total front end queuing standards.
• Coach cashiers, courtesy clerks and self-checkout attendants on engagement, check-out procedures and best practices.
• Ensure till audits are being performed.
• Supervise basket retrieval process.
• Maintain break schedules for front end associates.
• Make sure carry-outs are offered to customers.
• Supervise cleanliness and safety conditions for front end and restrooms.
• Supervise and coach direct reports in the performance of their duties; complete performance reviews and provides feedback to direct reports
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Qualifications

• Desired Previous Job Experience
  • Previous comparable experience
• Minimum Position Qualifications
  • None

Job Info

• Job Identification 216350
• Job Category Store Operations
• Posting Date 08/10/2026, 08:35 PM

The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to:

• A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
• Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching.
• Valuable associate discounts on purchases, including food, travel, technology and so much more.
• Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
• Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.

From one tiny Cincinnati grocery store more than a century ago, we’ve grown into what today is the nation’s largest grocer with nearly 2,800 stores in 35 states operating under 28 different names. As America’s grocer, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter. That’s why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you’re caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you’re seeking a part-time position or a new career path, we’ve got a fresh opportunity for you.