Operations Expert

Express; Mebane (NC); On-site; USD 30,000 - 40,000; Full time

Job summary

An innovative retail platform is seeking a Retail Operations Expert to enhance the in-store shopping experience. This role involves coaching stockroom associates, managing merchandise flow, and ensuring customer satisfaction through efficient service. The ideal candidate will possess strong customer service skills and be adept at multitasking in a fast-paced environment. With a commitment to fostering confidence and self-expression, this position offers an exciting opportunity to contribute to a dynamic team dedicated to excellence in retail.

Benefits

Medical, Pharmacy, Dental, and Vision Coverage

401(k) with Company Match

Merchandise Discount

Paid Time Off

Parental Leave

Qualifications

• 0-2 years of relevant job experience preferred.
• Strong customer service and communication skills required.

Responsibilities

• Assist in providing a great in-store shopping experience.
• Process shipping and receiving orders efficiently.
• Maintain a clean and organized stock room.

Skills

Customer Service Skills

Verbal Communication

Written Communication

Collaborative Skills

Multitasking

Education

High School Diploma or Equivalent

Tools

iPad

Cash Registers

Job description

Overview

About PHOENIX

PHOENIXRetail, LLC is a retail platform operating the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident, and effortless style, whether dressing for work, everyday, or special occasions. Bonobos is a menswear brand known for being pioneers of exceptional fit and a personalized, innovative retail model. Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and online at www.express.com and www.bonobos.com.

About Express

Express is a multichannel apparel brand dedicated to creating confidence and inspiring self-expression. Since its launch in 1980, the brand has embraced a design philosophy rooted in modern, confident, and effortless style. Whether dressing for work, everyday, or special occasions, Express ensures you look and feel your best, wherever life takes you.

The Company operates over 400 retail and outlet stores in the United States and Puerto Rico, the online store at express.com, and the Express mobile app.

Store Name: Mebane Outlets

Responsibilities

Express is seeking a Retail Operations Expert to join our team.

The Operations Expert will assist in providing a great in-store shopping experience for our retail customers by leading the merchandise flow processes, confirming that the product is available and properly sized.

Key Responsibilities

• Providing coaching and training for stockroom associates as needed.
• Processing shipping and receiving orders according to Express time and efficiency standards.
• Replenishing product as needed.
• Processing freight and sensor product.
• Maintaining a clean and organized stock room to ensure safe and efficient merchandise processing from stock room to floor.
• Coordinating product pricing and markdowns.
• Providing check-out support to customers as needed.
• Processing fulfillment transactions quickly and accurately to ensure customer satisfaction.
• Sharing information on product, promotions, and loyalty programs.
• Assisting Sales Associates during onboarding and training.
• Assisting with product launches and changes according to company SOP.
• Assisting customers on the sales floor with locating products and/or online orders.
• Delivering on all aspects of the customer experience model.
• Performing other essential functions as directed by your supervisor.

Required Experience & Qualifications

• High School diploma or equivalent.
• 0-2 years of relevant job experience, with a minimum of 6 months preferred.
• Availability including nights, weekends, and non-business hours.
• Proficiency in technology use (iPad, registers).

Critical Skills & Attributes

• Strong customer service skills.
• Excellent verbal and written communication skills with customers, sales leadership, and associates.
• Collaborative skills and ability to work well within a team.
• Ability to multitask and handle multiple customers and processes simultaneously.

Benefits and Compensation

PHOENIX offers a range of benefits to support full-time associates' health and long-term financial security, including:

• Medical, pharmacy, dental, and vision coverage.
• 401(k) and Roth 401(k) with company match.
• Merchandise discount.
• Paid Time Off.
• Parental leave for new parents.

For part-time associates, PHOENIX partners with LIG Solutions to provide insurance options, including major medical, dental, vision, supplemental insurance, and life insurance. Part-time associates may also be eligible for paid sick leave, public health emergency leave, 401(k) participation, merchandise discounts, and voluntary benefits through YouDecide.

Compensation depends on factors such as location, education, skills, and experience.

If you'd like to learn more about the California Consumer Privacy Act, click here.

PHOENIX is an equal opportunity employer. We do not discriminate based on protected characteristics and only hire individuals authorized to work in the U.S. We provide reasonable accommodations for individuals with disabilities. To request accommodations, contact us at 1-800-964-9793 or [e-mail].

Notification to Agencies: PHOENIX does not accept unsolicited resumes or calls from third-party recruiters unless a signed Master Service Agreement and HR approval are in place. We will not consider or pay fees for candidates submitted without prior approval.