Operations Executive

Better Stack; United States; Remote; USD 100,000 - 400,000; Full time

Benefits offered by this job

Stock options

Uncapped compensation

Job summary

Better Stack is seeking an Operations Executive to serve as the backbone of our sales, customer service, and customer success teams. You will operate data centers, manage international entities, and hire or release staff while coordinating with founders across time zones.

You are fluent in English, comfortable with intense collaboration, and adept at applying AI tools to research, contracts, and compliance. Expect fast-paced, high-ownership work across continents.

Qualifications

• Must be able to make fast decisions with incomplete information.
• Experience running a business, non-profit, or student organization.
• Prior hiring and letting people go.
• Native English speaker or long residence in English-speaking country.
• Experience doing business in the US (via email and phone).
• Ability to work across time zones with global teams.

Responsibilities

• Operate a fast-growing startup's backbone across sales, support and success.
• Manage operations for multiple international legal entities.
• Hire and let go people as needed.
• Organize events and represent the company.
• Review contracts with lawyers and AI assistance.
• Ensure data safety and compliance with minimal team burden.

Skills

Fast decision making

Cross-functional leadership

Experience running a business / org

Hiring / firing people

Remote collaboration

English proficiency

Global operations

AI tools usage (Claude, ChatGPT, etc.)

Tools

Claude

ChatGPT

Gemini

Grok

Claude Code

Cursor

Job description

Operations Executive

Hardcore

Remote (North America & Europe)

Prague

$100K - $200K/year + equity

$200K - $400K/year + equity

Who you are

• You’re able to make fast decisions with incomplete information.
• When asked to get X done by Y, you’ll either get it done or ask for help; but you never let things fall through the cracks.
• You were previously responsible for and operated a business, a non-profit or at least a student association.
• You hired before and let people go before.
• The best part of this role: You’ll work directly with the founders. You’ll learn a lot.
• The worst part of this role: You’ll work directly with the founders. It’s intense.
• You’re a native English speaker or lived in an English speaking country for at least 3 years.
• You’ve done business in the US. Over e-mail and over phone.
• AI is part of how you work. You know where to use Claude, ChatGPT, Gemini or Grok. How to use deep research. When to reach for Claude Code and when for Cursor.
• You’re used to getting some work done over the weekends. That’s just how you’re wired.
• You’re smart. You’re able to learn about a new domain and execute outside of your comfort zone.
• You have an eye for detials. You notice small things others miss.
• You’re the calming element to an office drama.
• You’re a grown up. You get stuff done. You play to win.
• You’re based in Europe. You can fly to Prague often.
• You read this and you think to yourself: “I would’ve written a better job description.”

What you’ll do

• You’ll help to operate a fast growing startup.
• You’ll be the backbone of our sales, customer service, and customer success teams.
• You’ll help to operate our data centers. We’ll teach you what you need to know.
• You’ll help to operate multiple international legal entities.
• You’ll hire & let go people.
• You’ll organize events.
• You will represent the company.
• You’ll review contracts, with the help of our lawyers and AI.
• You’ll work through compliance: keeping our data safe while not introducing burden on the team.
• You’ll have to work around crazy time zones. Our team is spread around the world and so are our customers. Some calls will be scheduled for uncomfortable hours.
• We’re a tiny team, your work will be visible like a crater.
• You’re not hiring yourself a team on day one. But you can hire as many AI agents as you need immediately. We’ll help you set up AI native workflows.

What you’ll get

• You’ll work with surprisingly competent people across the board.
• You’ll learn a lot. This is not consulting; this is the real thing.
• Your comp will be uncapped. Both $ and stock options.