Operations Executive

Fuku; United States; Remote; USD 50,000 - 80,000; Full time

Job summary

FastCo seeks an Operations Executive for its FastGig platform to support the bridge between clients and our flexible gig workforce. This remote role requires one weekend day and rotating shifts to cover peak periods and deliver an outstanding client experience.

You will manage client postings, assist with payments, and support after-sales queries while maintaining a high standard of service in a fast-paced environment.

Qualifications

• Willingness to work rotating shifts including one weekend day.
• Experience in job boards or staffing/recruitment.
• Passion for delivering exceptional customer service.
• Excellent written and online communication skills.
• Ability to independently manage customer and logistical challenges.
• Strong prioritising, multitasking, and meticulous attention to detail.
• Comfortable using Google Suite applications to streamline daily tasks.
• Able to thrive in a fast-paced, dynamic environment and adapt to changing priorities.

Responsibilities

• Serve as the bridge between clients and our gig workforce.
• Manage client job postings, ensuring clear communication and attracting the right talent.
• Process payments for gig workers accurately and efficiently.
• Support the Client Success team by handling after-sales queries and troubleshooting client issues.
• Act as a client champion, responding promptly to inquiries and ensuring satisfaction throughout the project lifecycle.
• Multitask across client needs and gig worker support, maintaining a fast response rate and seamless workflow.
• Approach new challenges with a solutions-oriented mindset and a can-do attitude.

Skills

Customer service

Client communication

Time management

Multitasking

Attention to detail

Google Suite

Problem solving

Staffing industry experience

Tools

Google Workspace

Job description

FastCo is the company behind FastJobs, South-east Asia's top non-executive job portal for both job-seekers and employers, and FastGig, Singapore's first flexi-work recruitment app.

FastGig is a platform that enables businesses to hire flexible workers, building an agile and robust blended workforce. Our fully managed service encompasses sourcing, onboarding, training, and payroll to help businesses manage peak periods and diversify headcount.

Are you energised by a fast-paced environment where you can build relationships and ensure smooth operations? Do you excel at balancing client needs with gig worker satisfaction? If so, this Operations Executive role is for you! Join our growing team and play a pivotal role in delivering an outstanding experience for our clients and gig workforce.

This is a remote position with a requirement to work one day on the weekend. Shifts are rotated, with hours between 7 AM to 4 PM, 10 AM to 7 PM, and 1 PM to 10 PM.

What You'll Do:

• Serve as the bridge between clients and our talented gig workforce.
• Manage client job postings, ensuring clear communication and attracting the right talent.
• Process payments for gig workers accurately and efficiently.
• Support the Client Success team by handling after-sales queries and troubleshooting client issues.
• Act as a client champion, responding promptly to inquiries and ensuring satisfaction throughout the project lifecycle.
• Multitask across client needs and gig worker support, maintaining a fast response rate and seamless workflow.
• Approach new challenges with a solutions-oriented mindset and a can-do attitude.

Who You Are:

• Willingness to work on a rotating shift basis, including one weekend day.
• Prior experience in job boards or the staffing and recruitment industry.
• Passion for delivering exceptional customer service.
• Excellent communication skills, excelling in both written and online interactions.
• Ability to proactively and independently manage customer and logistical challenges.
• Strong skills in prioritising, multitasking, and following up with meticulous attention to detail.
• Comfortable using Google Suite applications to streamline daily tasks.
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.