Operations Excellence Lead

Indie Campers; United States; On-site; MXN 1,358,000 - 2,037,000; Full time

Job summary

Indie Campers is hiring a Regional Operations Lead to ensure high-quality execution of core processes across all depots in the region (USA & Canada). You will link central teams with local execution, driving KPI performance and supervising a team of Operations Analysts.

The role requires analytical thinking, hands-on problem solving, and strong leadership to align with strategic priorities while ensuring operational excellence and inventory oversight.

Qualifications

• 5+ years of experience in operations, logistics, consulting, or a fast-growing scale-up.
• Led small to medium-sized teams and coached others.
• Expert in driving performance using KPIs and operating metrics.
• Ability to bridge central planning and local execution.
• Strong focus on process consistency with flexibility when needed.
• Clear communication and cross-team collaboration.
• Solid grasp of Excel/GSheets and project management tools.
• Fluent in English; travel readiness.

Responsibilities

• Own core operational processes across regional depots with high quality and consistency.
• Drive KPI improvements for Customer Satisfaction, Operational Efficiency, and Ancillary Availability.
• Lead and develop a team of Operations Analysts with clear roles and performance expectations.
• Serve as the operations conduit between central teams and local depots.
• Collaborate with Regional Director and BROMs on priorities and execution plans.
• Oversee initiatives like depot openings, transformation, and expansion.

Skills

Operations leadership

KPI management

Team coaching

Excel/GSheets

English fluency

Travel readiness

Tools

Project management software

Excel

Job description

ABOUT US

Indie Campers, the go-to campervan Marketplace, is on a mission of making road trips available to everyone. Thanks to its digital approach and customer-centric orientation, Indie Campers has developed a strong booking experience and high-quality road trips at affordable prices.

ABOUT US

Indie Campers, the go-to campervan Marketplace, is on a mission of making road trips available to everyone. Thanks to its digital approach and customer-centric orientation, Indie Campers has developed a strong booking experience and high-quality road trips at affordable prices.

With over one million nights rented through our travel platform, we have welcomed more than 300,000 travelers from 169 countries. We offer a comprehensive and expanding array of road trip possibilities: short-term RV rentals, long-term campervan subscriptions, and the possibility of buying one of our vehicles available for sale.

Rooted in a deep technological focus, our challenges are both exciting and demanding and require top talent and motivation to be successfully pursued. We are growing our team and looking for those interested in pursuing this dream with us and joining an ever-developing journey.

THE ROLE

The Regional Operations Lead is a key leadership position responsible for ensuring the consistent, high-quality execution of core operational processes across all depots in the region (USA & Canada). You will act as the critical link between central teams and local execution, driving performance on key KPIs such as Customer Satisfaction, Operational Efficiency, and Ancillary Availability.

This role demands analytical thinking, team leadership, and a hands-on approach to problem-solving. The Regional Operations Lead supports the Regional Director both strategically and operationally, while directly managing a team of high-performing Operations Analysts.

WHAT WILL YOU WORK ON?

• Operational Excellence
  • Ensure execution of core processes across all depots at high quality and consistency.
  • Guarantee compliance with Standard Operating Procedures (SOPs) and proper deployment of central initiatives in the field.
  • Oversee regional adherence to central scheduling tools, planning logic, and standards to maintain alignment and visibility.
• Performance Management
  • Drive performance improvements on KPIs including Customer Satisfaction, Ancillary Availability, and Operational Efficiency.
  • Support root cause analysis and performance recovery efforts when KPIs are off track.
  • Establish and maintain a performance reporting rhythm with local teams.
• Team Leadership & Development
  • Lead and develop a team of Operations Analysts, ensuring clarity of roles, responsibilities, and performance expectations.
  • Support hiring, onboarding, and continuous development of the team.
• Strategic Collaboration
  • Act as the operations conduit between central teams (e.g., Supply Chain, CX, Product) and local depots.
  • Partner closely with the Regional Director and BROMs to align on strategic priorities and execution plans.
  • Oversee strategic initiatives such as new depot openings, super depot transformation, and expansion efforts.
• Inventory and Supplier Oversight
  • Take ownership of key regional suppliers and partners.
  • Ensure the availability of ancillary products and extras across depots through accurate forecasting, procurement planning, and disciplined stock management.

WHO ARE WE LOOKING FOR?

• Have 5+ years of experience in operations, logistics, consulting, or a fast-growing scale-up.
• Have led small to medium-sized teams and enjoy coaching and developing others.
• Are an expert in driving performance using KPIs and operational metrics.
• Understand how to bridge central planning and local execution.
• Are obsessed with process consistency, but flexible enough to adapt when needed.
• Communicate clearly and collaborate effectively across teams and levels.
• Have a solid grasp of tools like Excel/GSheets, project management software.
• Are fluent in English and availability to travel if needed.

Are you Ready to Go Indie?