Operations Engineer, Netskope NewEdge Government

Netskope; San Francisco (CA); On-site; USD 120,000 - 150,000; Full time

Job summary

Netskope is seeking an Operations Engineer for the NewEdge Government (NNG) team in San Francisco. You’ll keep infrastructure running, handle planned maintenance, and troubleshoot government‑accredited environments to maximize uptime and reliability.

Responsibilities include coordinating with cross‑functional teams, planning changes, and communicating status to stakeholders. Strong Linux/network experience and attention to detail are essential; US citizenship and residency required.

Qualifications

• Bachelor's degree or equivalent real-world experience in computer science or related field.

Responsibilities

• Troubleshoot Linux-based infrastructure or applications; escalate as needed.
• Manage tickets by logging issues and prioritizing by severity.
• Plan, execute, and communicate system and network maintenance.
• Coordinate with internal service teams to identify root causes.
• Estimate effort for tasks and assist with prioritization and release planning.
• Monitor defects and communicate them early to maintain uptime and performance.
• Participate in on-call rotation to resolve issues outside standard business hours.

Job description

About the role

As an Operations Engineer on the Netskope NewEdge Government (NNG) team, you'll be the go-to person for keeping everything running smoothly. You'll handle planned maintenance and troubleshoot application or infrastructure issues in our government-accredited environments. Your main goal? Make sure we stick to high standards and maximize uptime for our customers. You'll work closely with team members across different fields to plan, schedule, carry out, and check production changes. If you have great attention to detail and love taking ambiguous problems and turning them into clear, smooth processes, you'll fit right in!

What you will be doing

• Troubleshooting Linux-based infrastructure or applications issues, escalating when necessary.
• Managing tickets by logging issues and assigning them based on priority and severity.
• Planning, executing, and communicating system and network maintenances.
• Engaging and coordinating with internal service owning teams to identify root causes.
• Estimating effort for your tasks and helping with prioritization and release planning.
• Keeping an eye out for active defects and communicating them early to maintain uptime and performance.
• Join the on-call rotation to help resolve application issues outside of standard business hours.

Required skills and experience

• US citizenship and physical residence in the US (required by federal government guidelines).
• At least 3 years of hands‑on Linux system administration experience.
• At least 3 years of network administration experience.
• Scripting skills in Shell, Python, or similar languages are a big plus.
• Solid grasp of basic switching, routing, load balancing, and running operating systems or services at scale.
• A proven track record of juggling multiple tasks effectively in a fast‑moving environment.
• Strong familiarity with Linux/Unix platform administration.
• Bonus points if you hold an active US Secret clearance or are willing and able to obtain one.

Education

• Bachelor's degree in Computer Science or a related field, or equivalent real‑world experience.