Operations Engineer

The Amatriot Group; Monrovia (CA); On-site; USD 71,000 - 75,000; Full time

Job summary

The Amatriot Group seeks an Operations Engineer to support the NASA Jet Propulsion Laboratory DSN program in Monrovia, CA. You will manage software components used for Data Processing, working across development, operations, and customer teams to meet project goals.

The role requires a solid foundation in software/test engineering, excellent analytical and communication skills, and willingness to grow within the DSN program. Local travel and occasional on-call work may be required.

Qualifications

• Bachelor's degree in Computer Science, Engineering, Computer Information Systems, Information Systems, Information Technology, or a related technical field.
• Competent in test theory, test methodologies, software safety, and fundamentals of computer science and software design
• Knowledge of software development, software design, testing methodologies, and computer science fundamentals
• Strong analytical and troubleshooting skills, with the ability to investigate failures, identify anomalies, and coordinate corrective actions
• Excellent written and verbal communication skills, including the ability to present technical information to management and technical audiences
• Strong attention to detail and the ability to manage multiple priorities while meeting project and operational deadlines
• Ability to understand customer expectations, mission requirements, system impacts, and the broader operational picture
• Demonstrated potential to grow into a technical or organizational leadership role
• Ability to work extended hours and participate in occasional on-call support when operational requirements dictate
• Ability to travel occasionally for onsite testing, training, troubleshooting, and cross-training

Responsibilities

• Lifecycle management of software components used for Data Processing within the DSN.
• System performance analysis, test & acceptance against design specs and reporting.
• Provide timely fixes and analysis of subsystem health after failures.
• Write procedures for complex system administration tasks.
• Provide management with status and health updates of DSN subsystems.
• Develop strategies to streamline file deliveries to DSN subsystems.
• Conduct acceptance testing and generate test reports.
• Participate in DSN design and readiness reviews for installation and operation of subsystem software.
• Determine test resource requirements and schedule tests to meet deadlines.
• Identify and categorize software anomalies and coordinate resolution.
• Serve as liaison between station personnel and DSN Development and Ops Services Office.
• Monitor, measure, and analyze subsystem performance; provide real-time support for DSN activities.

Skills

Test theory

Troubleshooting

Analytical skills

Communication

Team collaboration

Attention to detail

Customer understanding

Leadership potential

On-call readiness

Travel readiness

Education

Bachelor's degree in Computer Science or related field

Job description

Job Title: Operations Engineer Level I or II

Clearance: None, needs to obtain a Public Trust so US Citizenship Required

Location: Monrovia, California

Job Type: Full-Time

Target Salary Range*

$71,000-75,000

• This represents the potential salary range for this position depending on education level, years of experience and/or certifications in addition to other position specific requirements which may impact salary

Position Overview

We are seeking an Operations Engineer to support the NASA Jet Propulsion Laboratory Deep Space Network (DSN) program in Monrovia, California. In this role you would be responsible for the lifecycle management of software components used for Data Processing within the Deep Space Network. The position requires a strong foundation in software engineering and test engineering, excellent analytical and communication skills, and the ability to work effectively across development, engineering, operations, and customer organizations. The ideal candidate will be detail oriented, understand customer and mission requirements and have a desire to grow their career with Amatriot and the DSN program.

Key Responsibilities

• Responsible for the lifecycle management of software components used for Data Processing within the Deep Space Network (DSN).
• Performs system performance analysis, test & acceptance against design specifications, develops reports and briefings related to software, or hardware engineering projects.
• Provides timely fixes and analysis of the health of the subsystem immediately after any encountered failures.
• Write procedures to instruct complex system administrators to update and configure the subsystem.
• Provide PowerPoint presentations to upper management regarding the status and health of the DSN subsystem(s).
• Develop strategies to streamline the process of file deliveries to increase efficiency and reduce confusion within the subsystem(s).
• Conduct acceptance testing and generate effective test reports.
• Participate in DSN design and readiness reviews where in regards to technical procedures for the installation, test and operation of subsystem software components.
• Determine test resource requirements and schedule tests to meet project deadlines.
• Identify and categorize Software Anomalies and work with the CDE toward resolution.
• Serve as a liaison between station personnel and DSN Development and Operations Services Office for the resolution of operational problems, failures and discrepancies.
• Monitor, measure and analyze assigned subsystem functions and performance, providing real-time technical support for critical and high-profile DSN activities and events.

Qualifications

• Bachelor's degree in Computer Science, Engineering, Computer Information Systems, Information Systems, Information Technology, or a related technical field.
• Competent in test theory, test methodologies, software safety, and fundamentals of computer science and software design
• Knowledge of software development, software design, testing methodologies, and computer science fundamentals.
• Strong analytical and troubleshooting skills, with the ability to investigate failures, identify anomalies, and coordinate corrective actions.
• Excellent written and verbal communication skills, including the ability to present technical information to management and technical audiences.
• Strong attention to detail and the ability to manage multiple priorities while meeting project and operational deadlines.
• Ability to understand customer expectations, mission requirements, system impacts, and the broader operational picture.
• Demonstrated potential to grow into a technical or organizational leadership role.
• Ability to work extended hours and participate in occasional on-call support when operational requirements dictate.
• Ability to travel occasionally for onsite testing, training, troubleshooting, and cross-training.

Preferred Qualifications

• Deep Space Network (DSN) experience.
• Experience supporting mission-critical aerospace, satellite, telecommunications, ground systems, or other highly reliable operational environments.
• Experience supporting technical reviews, readiness activities, or formal verification and validation.
• Experience developing or improving technical procedures and operational processes.