Operations & Dispatch Manager

Utilities One Group; Kent (WA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health Insurance plans (health, dental

Whole Life Insurance

401k Plan

PTO/Paid Holidays

Great Work Environment

Career Advancement Opportunities

Job summary

Utilities One, based in Kent, WA, seeks an Operations & Dispatch Manager to oversee daily operations and crew dispatching across the United States. The role is in‑office in Kent and works closely with US management and clients to ensure smooth execution of projects.

The ideal candidate drives process improvements, ensures regulatory compliance, and coordinates HR onboarding and training where needed to maintain workforce readiness and service quality.

Qualifications

• 2+ years of experience in operations management, dispatching, or related field.
• Bachelor’s degree in Business Administration, Logistics, Operations Management, or related field preferred.
• Bilingual Russian/English preferred; strong English for client interaction.

Responsibilities

• Oversee day‑to‑day operations and crew dispatching across the United States.
• Serve as central link between back office and field teams.
• Develop scalable operational workflows and ensure compliance with policies.

Skills

Operations management

Dispatching

Client communication

Crew coordination

Process design

HR knowledge

MS Office

Scheduling tools

Bilingual Russian/English

Education

Bachelor's degree in Business Administration

Tools

MS Office

Dispatch software

Scheduling tools

Job description

Operations & Dispatch Manager

At Utilities One, we are driven by innovation, operational excellence, and a commitment to building the future of critical infrastructure. As a trusted turnkey solutions provider across telecom, power, water, renewable energy, and data center sectors, we deliver high-quality services that connect and empower communities. In addition to our core operations, we offer specialized consulting services that help our clients design, optimize, and execute complex infrastructure projects with confidence and precision. We believe our greatest strength is our people— a team of dedicated professionals who bring expertise, collaboration, and integrity to everything they do. Join us and become part of a growing organization where your contributions make a meaningful impact.

Department: Operations

Location: United States - Kent, WA

The Operations & Dispatch Manager will oversee day‑to‑day operations and crew dispatching across the United States, serving as the central link between the back office and field teams. This role requires strong leadership, excellent communication skills, and the ability to build scalable processes. The position is based in Kent, WA (in‑office) and involves direct collaboration with US management and clients.

Key Responsibilities

• Client Communication: Serve as the primary point of contact for US-based clients, handling inquiries, updates, and issue resolution in a timely and professional manner.
• Crew Dispatching: Coordinate and dispatch field crews to job sites nationwide, ensuring coverage, efficiency, and compliance with project schedules.
• Process Development: Design, document, and continuously improve operational workflows connecting back office functions with field operations.
• Compliance & HR: Oversee regulatory compliance, support HR functions including onboarding of new employees, and ensure adherence to company policies and labor requirements.
• Training & Certifications: Schedule, track, and coordinate employee training programs and required certifications to maintain workforce readiness and compliance.
• Reporting: Provide regular operational reports to senior management, flag issues proactively, and recommend improvements to increase team productivity and service quality.

Skills, Knowledge and Expertise

• 2+ years of experience in operations management, dispatching, or a related field required. Experience in client communication, crew coordination, and building cross‑functional workflows is a strong advantage.
• Bachelor’s degree in Business Administration, Logistics, Operations Management, or a related field preferred. Equivalent practical experience will be considered.
• Bilingual Russian/English preferred; strong English communication skills required for daily client interaction.
• Proven ability to manage crew dispatching and nationwide field operations.
• Experience building and improving processes between back office and field teams.
• Knowledge of HR procedures, onboarding, compliance, and scheduling of training and certifications.
• Strong organizational and multitasking skills; ability to work in a fast‑paced environment.
• Proficient in MS Office; confident user of scheduling and dispatch tools.

Benefits

• Health Insurance plans (health, dental, vision)
• Whole Life Insurance
• 401k Plan
• PTO/Paid Holidays
• Great Work Environment
• Career Advancement Opportunities