Operations Director: Scale Ops, Systems & Multi-State Leadership

Pieces of HR; United States; On-site; USD 150,000 - 210,000; Full time

Job summary

Pieces of HR is seeking a Director of Operations to design and run the operating system for a rapidly growing facility services portfolio across multiple states. You will oversee three functions: Service Operations, Quality & Field Operations, and Implementation, reporting to the CEO.

This is a manager-of-managers role. You will build capacity models, KPIs, and labor budgets, ensuring locations are staffed, within budget, and meet quality targets as the business scales.

Qualifications

• 7+ years in operations leadership with multi-site experience across a hourly-workforce setting.
• 3+ years managing managers in a multi-site environment.
• Strong financial acumen: labor budgets and cost control.
• Bilingual English/Spanish required.

Responsibilities

• Own operations strategy, org design, management cadence, KPIs, and service-delivery standards.
• Build SOPs, escalation paths, technology workflows, and management systems for growing locations.
• Own capacity planning and the labor model; govern labor spend and operating budgets.
• Lead and develop the Service Operations, Quality, and Implementation managers.
• Manage major client and service escalations, partnering with Customer Success on communication.
• Collaborate with Sales on feasibility and operational commitments before deals close; work with People on hiring and retention.
• Raise scaling constraints and operational risk to the CEO before they become client problems.

Skills

capacity planning

leadership

management

commercial cleaning

operations

Job description

Pieces of HR is seeking a Director of Operations to design and run the operating system for a rapidly growing facility services portfolio across multiple states. You will oversee three functions: Service Operations, Quality & Field Operations, and Implementation, reporting to the CEO.

This is a manager-of-managers role. You will build capacity models, KPIs, and labor budgets, ensuring locations are staffed, within budget, and meet quality targets as the business scales.