Operations Director of Compliance

State of Indiana; Indianapolis (IN); On-site; USD 43,000 - 52,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Training & development

Job summary

State of Indiana, via the Family & Social Services Administration (FSSA), seeks an Operations Director of Compliance, Policies and Standards to design and lead the document management, retention and data privacy program. You will draft SOPs to meet state and federal requirements and train staff across FSSA divisions.

You will oversee agency-wide governance for forms, records, and policy implementation, coordinating with IARA and ICI partners, and lead cross-division projects to maintain

Qualifications

• Working knowledge of program subject matter gained through experience and/or education.
• Specialized knowledge of program area, including rules and regulations.
• Basic knowledge of source materials and references including federal and state laws.
• Ability to implement new principles and policies and discern implications.
• Strong communication skills and ability to train staff.
• Ability to work with diverse stakeholders and understand budgeting principles.

Responsibilities

• Monitor program performance and ensure policy alignment across divisions.
• Draft, enforce and train staff on SOPs based on applicable laws and regulations.
• Lead governance for forms, records, and data privacy compliance.
• Coordinate with Secretary's Office, Division Directors and program leads.
• Manage forms publication, digital records, and access workflows.

Skills

Program knowledge

Regulatory knowledge

Regulatory documents

Policy implementation

Communication

Analytical thinking

Stakeholder management

Budgets

Education

Experience-based qualification

Job description

Work for Indiana

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

About The Family & Social Services Administration (FSSA)

FSSA was established by the Indiana General Assembly in 1991 to consolidate and better integrate the delivery of human services by state government. FSSA is a health care and social services funding agency. Ninety-four percent of the agency's total budget is paid to thousands of service providers ranging from major medical centers to a physical therapist working with a child or adult with a developmental disability. The seven care divisions in FSSA administer services to more than 1.5 million Hoosiers. FSSA's mission is to compassionately serve Hoosiers of all ages and connect them with social services, health care and their communities.

Role Overview

This role, Operations Director of Compliance, Policies and Standards, will be charged with designing the FSSA Document Management, Retention, and Data Privacy Program. You will research and stay current with all applicable state laws and federal regulations, draft and enforce standard operating procedures based on those state laws and federal regulations and agency best practices, and training all FSSA staff on the same. This role leads agency wide governance for forms and records, policy development/implementation, and cross division projects. Your role acts as the Indiana Archives and Records Administration (IARA) liaison; serves as the Agency Records Coordinator and Forms Coordinator; develops and maintains training programs for designated staff who author or revise state forms; approve final publication of forms; oversee digital record management (naming conventions, retention, destruction, storage, and access); coordinate with the FSSA ArcGIS Organization account and standards with IOT; review and approve form related print requests and warehouse materials with Indiana Correctional Industries (ICI); manage ticketing workflows for forms/records/access/facility submissions; and establish and monitor policy and procedural standards to ensure compliance with state and federal regulations. This role works directly with the Secretary's Office, Division Directors and program leads across FSSA. This role is one of three positions in OPS and all three positions are cross trained for agency operational needs including access control, safety/security and business operations.

The ideal candidate will have a clear understanding of how to interpret public documentation requirements and implementation of legal standards and best practices. They will have a technical knowledge of design and editing software for documents as well as knowledge of base principals for enterprise software applications. The candidate will possess excellent interpersonal skills and leadership experience for communicating with and training agency staff.

Salary

The salary for this position traditionally starts at $47,320.00 but may be commensurate with education and work experience. Use our Compensation Calculator to view the total compensation package.

A Day In The Life

The essential functions of this role are as follows:

• Monitor key performance indicators to ensure program effectiveness.
• Assist in developing, updating, and monitoring all policies and procedures related to the program area.
• Answer customer questions about program policies and procedures.
• Act as technical consultant to stakeholders to clarify and interpret policies and procedures.
• Prepare and disseminate monthly and annual program reports.
• Review the budget and program assets are allocated appropriately.
• Monitor compliance and make recommendations to the program to increase efficiencies.
• Prepare training materials and train agency employees on program requirements and usage.
• Deliver communication plans and communications.
• Serve as a liaison between agency and other state and federal agencies.

The job profile is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

This position is exempt from overtime compensation for additional work hours which may be required to complete essential functions or other assigned work. Exempt employees may work more than 75 hours in a pay period without additional compensation and must report a minimum of 75 hours per pay period of work hours and/or paid leave taken to receive their base biweekly salary.

What You'll Need For Success

Individuals in this role should minimally be able to articulate or demonstrate the following:

• Working knowledge in program subject matter obtained through experience and/or education.
• Specialized knowledge of program area including pertinent rules and regulations.
• Basic knowledge of all source materials and references including federal and state laws governing the programs.
• Ability to implement new principles and policies and discern any far-reaching implications.
• Ability to communicate effectively.
• The ability to apply general rules to specific problems to produce answers that make sense.
• Ability to work effectively with a wide variety of stakeholders.
• Working knowledge of accounting and budget principles.

A degree is not a standard requirement for this role. However, at least 5+ years of experience applying the outlined knowledge, skills, and abilities in a similar role may be considered. Some positions may include specific education requirements depending on the program scope.

Individuals should have the ability to perform essential functions with or without reasonable accommodation.

Supervisory Responsibilities/Direct Reports

This role may be utilized in a supervisory capacity based on agency needs.

Benefits Of Employment With The State Of Indiana

The State of Indiana offers a comprehensive benefit package for full-time employees which includes:

• Three (3) medical plan options (including RX coverage) as well as vision and dental plans
• Wellness Rewards Program: Complete wellness activities to earn gift card rewards
• Health savings account, which includes bi-weekly state contribution
• Deferred compensation 457(b) account (similar to 401(k) plan) with employer match
• Two (2) fully-funded pension plan options
• A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
  • 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
  • Up to 15 hours of paid community service leave
• Combined 180 hours of paid vacation, personal, and sick leave time off
• 12 paid holidays, 14 on election yearsEducation Reimbursement Program
• Group life insurance
• Referral Bonus program
• Employee assistance program that allows for covered behavioral health visits
• Qualified employer for the Public Service Loan Forgiveness Program
• Free Parking for most positions
• Free LinkedIn Learning access

Equal Employment Opportunity

The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at [e-mail] .