Case Coordinator

State of Indiana; Clarksville (IN); On-site; USD 36,000 - 49,000; Full time

Benefits offered by this job

Medical plan options

Wellness rewards

Health savings account

Pension plans

Paid leave

Education reimbursement

LinkedIn Learning access

Free parking

Job summary

The State of Indiana invites applications for a paraprofessional role supporting Vocational Rehabilitation (VR) Counselors within the Family & Social Services Administration. You will gather consumer records, provide VR orientation, and help ensure timely processing of cases with some travel required.

The ideal candidate offers exceptional customer service and computer skills; a degree is not required. The position offers a competitive benefits package and a starting salary of $42,900.

Qualifications

• Specialized knowledge of program area including pertinent rules and regulations.
• Specialized knowledge of applicable legislation, guidelines, agency policy and professional standards and practices.
• Ability to research, analyze, and compile specific topics related to program area.
• Ability to communicate effectively.
• Ability to operate effectively in a group decision-making process.
• Tact in dealing with other agency personnel and the public.
• Specialized knowledge of accounting and budgeting.

Responsibilities

• Research and compile information on specific aspects of the program such as procedures, needs and policies.
• Answer customer questions about program policies and procedures.
• Establish, organize, and maintain current and historical files related to the program.
• Assist in the preparation of program reports, develop applications, prepare budget allocations and/or purchasing of consultative services.
• Maintain, monitor, and order program assets.
• Assist supervisor in the development and planning of overall program and its role in the functioning of the agency.
• Schedule, prepare, and disseminate all program related training materials.

Skills

Customer service

Computer skills

Job description

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Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

About the Family & Social Services Administration (FSSA):

The Division of Disability and Rehabilitative Services manages the delivery of services to children and adults with intellectual and developmental disabilities and has two overarching responsibilities: to facilitate partnerships that enhance the quality of life for children and adults with physical and cognitive disabilities; and to provide them with continuous, life-long support.

Role Overview:

This role provides paraprofessional, technical and fiscal support for Vocational Rehabilitation (VR) Counselors and other professional VR staff by completing case management/coordination tasks to ensure timely processing of VR cases and quality of service delivery. You will support the VR eligibility determination process through acquisition of consumer records from medical facilities, psychologists, schools, employers, other state agencies, etc. Additionally, you will provide the VR Orientation for program applicants in a group setting or one-on-one. This role requires some travel.

The ideal candidte will have exceptional cusotmer service and computer skills.

The salary for this position traditionally starts at$42,900.00 but may be commensurate with education and work experience. Use our Compensation Calculator to view the total compensation package.

A Day in the Life:

The essential functions of this role are as follows:

• Research and compile information on specific aspects of the program such as procedures, needs and policies.
• Answer customer questions about program policies and procedures.
• Establish, organize, and maintain current and historical files related to the program.
• Assist in the preparation of program reports, develop applications, prepare budget allocations and/or purchasing of consultative services.
• Maintain, monitor, and order program assets.
• Assist supervisor in the development and planning of overall program and its role in the functioning of the agency.
• Schedule, prepare, and disseminate all program related training materials.

The job profile is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

What You'll Need for Success:

Individuals in this role should minimally be able to articulate or demonstrate the following:

• Specialized knowledge of program area including pertinent rules and regulations.
• Specialized knowledge of applicable legislation, guidelines, agency policy and professional standards and practices.
• Ability to research, analyze, and compile specific topics related to program area.
• Ability to communicate effectively.
• Ability to operate effectively in a group decision-making process.
• Tact in dealing with other agency personnel and the public.
• Specialized knowledge of accounting and budgeting.

A degree is not required.

Individuals should have the ability to perform essential functions with or without reasonable accommodation.

Supervisory Responsibilities/Direct Reports:

This role may be utilized in a supervisory capacity based on agency needs.

Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefit package for full-time employees which includes:

• Three (3) medical plan options (including RX coverage) as well as vision and dental plans
• Wellness Rewards Program: Complete wellness activities to earn gift card rewards
• Health savings account, which includes bi-weekly state contribution
• Deferred compensation 457(b)account (similar to401(k) plan) with employer match
• Two (2) fully-funded pension plan options
• A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
  • 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
  • Up to 15 hours of paid community service leave
• Combined 180 hours of paid vacation, personal, and sick leave time off
• 12 paid holidays, 14 on election years
• Education Reimbursement Program
• Group life insurance
• Employee assistance program that allows for covered behavioral health visits
• Qualified employer for the Public Service Loan Forgiveness Program
• Free Parkingfor most positions
• Free LinkedIn Learningaccess

The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at [e-mail] .