Operations Director: Growth, Efficiency & Leadership

NRI; Henderson (AL); On-site; USD 140,000 - 190,000; Full time

Job summary

NRI is seeking a Director of Operations to lead budgetary oversight, people development and day-to-day operations to meet client needs and deliver a consistently positive experience. This role partners with Business Development to integrate new clients and grow current accounts.

You will drive KPI performance, enable your team with the guidance, tools and resources they need, and balance tactical execution with a strategic focus on future growth.

Qualifications

• Must have a minimum of 8 years' experience in a senior leadership role.
• Experience in a 3PL or apparel/footwear pick and pack environment.
• Bachelor's degree in Supply Chain, Logistics, Business or related field is a plus.
• Must be able to travel domestically and internationally.

Responsibilities

• Accountable for overall performance of assigned facilities/shifts as defined by KPIs.
• Manage staffing, process, and facility changes to increase efficiencies and meet client goals.
• Monitor budgetary requirements for staffing and expenditures, identifying variances.
• Build relationships with Clients and NRI team members.
• Oversee productivity, quality, and safety standards.
• Lead continuous improvement initiatives and sustainable practices.
• Plan and authorize vacations for Supervisors to ensure coverage.

Skills

Highly organized

CRM experience

WMS experience

Continuous improvement

MS Office

Relationship building

Resilience under pressure

Collaboration

Self-management

Education

Bachelor's degree in Supply Chain or related field

Tools

CRM

Tier-one WMS

Job description

NRI is seeking a Director of Operations to lead budgetary oversight, people development and day-to-day operations to meet client needs and deliver a consistently positive experience. This role partners with Business Development to integrate new clients and grow current accounts.

You will drive KPI performance, enable your team with the guidance, tools and resources they need, and balance tactical execution with a strategic focus on future growth.