Operations Director: Events & Guest Experience

Live! Hospitality & Entertainment; Columbus (OH); On-site; USD 90,000 - 130,000; Full time

Job summary

Live! Hospitality & Entertainment is seeking a Director of Operations to lead large-scale restaurant operations, optimize staffing, and drive daily, event, and game-day revenue. You will oversee office systems, financials, and vendor relationships while ensuring a safe, compliant, and guest-focused environment.

The role requires 5-7+ years in management, a 4-year degree, and fluent English. Expect a flexible schedule including nights and weekends, with focus on growth and operational excellence

Qualifications

• 5-7+ years’ experience in management of a large restaurant operation.
• 4 year college degree or equivalent and/or course work in restaurant management.
• Must be at least age 21 and fluent English.
• Proven ability to lead a team and communicate effectively, and adapt to change.
• Flexible schedule including days, nights, weekends and holidays.

Responsibilities

• Maintain proper staffing levels to maximize sales.
• Maintain 90+ third party “shop” scores.
• Manage Office Systems including: cash handling, office management.
• Maximize sales on event day and game day operations including pre/post event activities.
• Achieve or exceed P&L objectives per pre-determined projections and company expectations.
• Manage facility R&M including PM, warranty work, daily cleaning, repairs and associated budgets.
• Maintain the POS and audit operations.
• Develop and execute weekly and monthly promotions to build the brand and generate revenue.
• Oversee the scheduling and effectiveness of all promotional hours and outings.
• Work with district marketing plan to maximize venue's profitability.

Skills

Leadership

People management

Communication

Restaurant ops

Multi-unit management

Scheduling

P&L management

Vendor relations

Customer service

Education

4 year college degree or equivalent

Job description

Live! Hospitality & Entertainment is seeking a Director of Operations to lead large-scale restaurant operations, optimize staffing, and drive daily, event, and game-day revenue. You will oversee office systems, financials, and vendor relationships while ensuring a safe, compliant, and guest-focused environment.

The role requires 5-7+ years in management, a 4-year degree, and fluent English. Expect a flexible schedule including nights and weekends, with focus on growth and operational excellence