Operations Director (Contract)

Ultimate Staffing; Glendale (CA); On-site; USD 100,000 - 130,000; Full time

Job summary

A leading staffing agency is seeking a Director of Operations to streamline business processes and create a strong operational foundation. The role focuses on process improvement, SOP development, and effective operational management. Ideal candidates will have over 8 years of experience in construction or home services operations and must balance strategic thinking with hands-on execution. This position helps optimize workflow and reduce leadership burden while fostering collaboration across teams.

Qualifications

• 8+ years in construction, masonry, concrete, or home services operations.
• Experience at the Operations Manager, Director of Operations, or similar level.
• Strong background in operational process design and systems building.

Responsibilities

• Evaluate current operational workflows and identify inefficiencies.
• Build, document, and implement SOPs across office and field operations.
• Create process maps and operational playbooks for core business functions.

Skills

Process mapping and workflow design

SOP development and documentation

Operational strategy and execution

Cross-functional leadership

Construction operations

Change management and continuous improvement

Job description

We are seeking a Director of Operations to support senior leadership by streamlining the business, building scalable systems, and creating a strong operational foundation. This role will focus on process improvement, SOP development, and operational structure so day‑to‑day management runs smoothly and leadership is no longer pulled into constant reactive work. This is a hands‑on role ideal for someone with a strong construction or home services operations background, who can balance strategic thinking with execution.

Key Responsibilities

• Evaluate current operational workflows and identify inefficiencies
• Build, document, and implement SOPs across office and field operations
• Create process maps and operational playbooks for core business functions
• Systemize day‑to‑day operations to reduce leadership dependency
• Develop operational roadmaps and execution plans for business improvements
• Partner closely with leadership to support restructuring initiatives
• Improve coordination between field teams, project management, and administration
• Implement operational tracking, accountability, and reporting systems
• Support change management and adoption of new processes across teams

Ideal Background & Experience

• 8+ years in construction, masonry, concrete, or home services operations
• Experience at the Operations Manager, Director of Operations, or similar level
• Strong background in operational process design and systems building
• Proven experience creating SOPs, workflows, and scalable infrastructure
• Comfortable working in growing or restructuring environmentsAbility to move between strategy and hands‑on execution
• Field‑driven operations experience required

Core Skills

• Process mapping and workflow design
• SOP development and documentation
• Operational strategy and execution
• Cross‑functional leadership
• Construction operations
• Change management and continuous improvement

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.