Operations Director

Educational Data Systems, Inc.; Town of Florida (NY); On-site; USD 70,000 - 75,000; Full time

Job summary

Educational Data Systems, Inc. is seeking a dedicated leadership figure to guide staff in Florida, enhancing workforce development services. Candidates must possess a Bachelor’s degree and have at least three years of relevant experience in human services or case management. Exceptional communication skills and a proactive approach are essential.

This role offers the opportunity to work closely with community organizations while ensuring compliance with various workforce regulations. Join EDSI and embody our core values every day!

Qualifications

• Minimum three years of experience in case management/human services.
• Experience managing and coordinating a high-performing team.
• Florida Workforce Professional Certification Tier I required within one year.

Responsibilities

• Provide leadership and direction for the staff.
• Establish professional relationships with community organizations.
• Maintain accurate participant tracking information.
• Conduct coaching with staff on personnel issues.
• Review monthly budgets to monitor expenditures.

Skills

Leadership

Communication Skills

Analytical Skills

Interpersonal Skills

Team Management

Proficiency in Microsoft Office

Education

Bachelor’s or Associate’s Degree

Job description

Job Description: Salary: $70-75,000/year

Scope of Position

The role provides leadership and direction for the staff, ensuring consistent management and oversight of WIOA Adult, Dislocated Worker, and Youth regulations. It involves working directly with the EDSI Regional Director and Leadership Team, funders, and partners to enhance program services. The position consistently delivers excellent customer service to internal and external clients.

Essential Functions

• Model Servant Leadership by living EDSI’s core values.
• Establish professional working relationships with community organizations.
• Attend required meetings with local and state representatives regarding job placement and job retention issues and inform staff of discussions.
• Maintain accurate participant tracking information.
• Act as a liaison between the local office and EDSI office in Dearborn, providing documentation when requested.
• Assist in compiling information into reports for EDSI, Board of Directors, and the State as needed.
• Facilitate weekly staff meetings.
• Conduct internal programmatic monitoring of team to ensure compliance.
• Give recommendations for hiring and termination of staff.
• Keep executive level and senior management informed of all activities and any potential issues occurring in the centers.
• Seek training and information on new and innovative programs that could positively affect operations.
• Research new approaches and products to provide continuous improvement and market alignment as changes occur with the economy.
• Attend workforce development training opportunities throughout Florida and sometimes outside of the state for topics dealing with workforce programs and issues that could impact programs.
• Participate in quarterly One-Stop Operator Partner Meetings.
• Conduct coaching with staff on personnel issues and develop corrective action plans as necessary.
• Maintain compliance with all EDSI and board policies and procedures including personnel policies.
• Review monthly budgets to monitor expenditures and approve expense reports.
• Communicate with EDSI’s Regional Director of Operations about successes and areas of support needed to attain program goals.
• Travel between offices and to local businesses and partners in the Capital Region.
• Attend regularly scheduled meetings with all Career Source departments.
• Other opportunities as available.

Education and Experience Requirements

• Bachelor’s degree or associate’s degree, and minimum three years of work experience in case management/human services or related fields.
• Demonstrated experience managing, directing and coordinating a high‑performing team, including professional development and mentorship.
• Excellent communication, analytical, and interpersonal skills.
• Experience in a team‑oriented environment with the ability to work independently.
• Ability to converse with a wide range of professionals and demonstrate a positive professional attitude.
• Florida Workforce Professional Certification TierI required (must be completed within 1 year of employment).
• Proficient in Microsoft Office applications.
• Valid Driver’s License.

Bring your expertise to EDSI and live our values every day: Show Up, Smile, and Support!

EDSIn is a progressive, forward‑thinking, family‑owned company and an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.