Operations Director

NatureBridge; Sausalito (CA); On-site; USD 70,000 - 75,000; Full time

Job summary

NatureBridge seeks an Operations Director to oversee campus operations at their Golden Gate Campus. This role involves managing program logistics, providing exceptional customer service, and ensuring compliance with safety standards while leading a robust team to enhance program delivery.

Benefits

Medical, dental and vision insurance

403b retirement plan with employer match

Paid vacation, training days, and sick leave

Employee Assistance Plan (EAP)

Flexible Spending Account (FSA)

Qualifications

• Experience in leadership and team management.
• Strong background in logistics and operational systems.
• Ability to cultivate strategic partnerships.

Responsibilities

• Ensure smooth program delivery and logistics systems.
• Manage campus operations and administrative functions.
• Provide leadership to Operations Managers and staff.

Skills

Leadership

Logistics Management

Customer Service

Strategic Planning

Cross-departmental Coordination

Education

Bachelor's degree

Tools

Salesforce

Job description

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This range is provided by NatureBridge. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$70,000.00/yr - $75,000.00/yr

Who We Are

NatureBridge provides best-in-class environmental science education experiences for more than 30,000 students and their teachers every year in the world’s best classrooms: our National Parks. Our mission is to connect young people to the science and wonder of the natural world, igniting self-discovery and inspiring stewardship of the planet. Through our programs, students explore the outdoors, connect with their peers, discover themselves and develop a lasting relationship with science and the environment around them. For more information, visit our website.

What You Will Do

The Operations Director provides leadership and management of all aspects of Golden Gate campus operations for the residential Environmental Science and Conference programs. This position is responsible for successful execution of all program logistics and exceptional customer service.

This position takes place at our Golden Gate Campus in the Marin Headlands and cannot be performed remotely.

Your Primary Job Will Be

Leadership & Strategy

• Ensure smooth program delivery and implementation through effective logistics systems.
• Identify and lead cross-departmental business process improvements and work interdepartmentally to optimize systems.
• Lead campus interdepartmental utilization of Salesforce.
• Facilitate the development and maintenance of interdepartmental working agreements
• Partner with the Risk Management team to ensure the safety and security of staff, schools and programs; implement risk management training, and continue to update our systems.
• Support the development and oversight of annual budgets.
• Cultivate and maintain strategic partnerships with the National Park Service and partners of the Golden Gate National Recreation Area (GGNRA).
• Support in planning and implementing grant-funded projects.
• Collaborate with other campus Operations Directors and Managers on national projects and to align campus practices with broader organizational initiatives.
  
  

Campus Operations & Administration

• Ensure compliance with federal and National Park Service health and safety standards.
• Manage logistics and support for interdepartmental administrative and office functions.
• Deliver exceptional customer service to all program participants, ensuring a positive and supportive program experience
• Monitor participant feedback and program evaluations to inform improvement of services and program quality.
• Manage operational systems, office supplies, equipment, and shared spaces to ensure efficiency and functionality
• Coordinate the On-Call Manager schedule.
• Oversee and participate in the campus urgent response system, ensuring timely support during weekends and evenings as needed.
• Establish and maintain respectful, supportive, and compassionate relationships with staff, volunteers, and participants.
• Compile and share weekly reports related to meals and facilities, maintaining regular communication with the relevant teams.
• Perform other duties as assigned.
  
  

Staff Supervision

• Hire, train, supervise, and support the Operations Managers and their direct supervisees:
• 3 Operations Managers
• 8–12 Site and Evening Managers
• 2–4 Guest Experience Coordinators
• Provide backup support as needed for each direct report.
  

This is intended to be a summary of the typical functions of the position, not an exhaustive or comprehensive list of all possible responsibilities, tasks, and duties

Compensation

• $70,000-75,000 Annual Salary
• Medical, dental and vision insurance
• Option for a 403b retirement plan with employer match after six months
• Generous paid vacation, training days and sick leave
• Other benefits include Employee Assistance Plan (EAP), Flexible Spending Account (FSA) and more

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Education

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