Operations Director

Balfour Beatty Communities; East Meadow (NY); On-site; USD 100,000 - 113,000; Full time

Job summary

Balfour Beatty Communities is seeking an Operations Director to lead our New York area property operations, overseeing community and facility management to deliver exceptional resident living. You will drive budgeting, staffing, leasing, and maintenance performance within our WeCare culture.

The role emphasizes strategic oversight, financial management, and strong leadership to align with company goals and service standards.

Qualifications

• High School Diploma or equivalent required.
• Associate's or Bachelor's degree preferred.
• 5 years of property management, hospitality, military or related industry.
• 3 years of people management.
• Strong leadership skills and accountability.
• Strong financial acumen; budgeting and forecasting.
• Results driven and detail oriented.
• Excellent communication, written and verbal.
• Ability to manage competing priorities.
• Ability to foster partnerships.
• Empathetic listener with strong interpersonal skills.
• Valid state driver’s license required.
• Accredited Residential Manager or Certified Apartment Manager designation desirable.

Responsibilities

• Achieve budgeted occupancy and implement marketing strategy.
• Ensure property adherence to company policies.
• Supervise leasing, prospect management, and maintenance performance.
• Ensure accuracy of financial data in Yardi.
• Collaborate with Facility management on maintenance issues.
• Meet operational and maintenance metrics per agreements.
• Lead and develop team in a WeCare culture.
• Hire, onboard, and retain qualified staff.
• Manage budgets, forecasts, and financial reporting.

Skills

Leadership

Budgeting

Forecasting

Communication

People management

Strategic thinking

Problem solving

Education

High School Diploma or equivalent

Associate's degree

Bachelor's degree

Job description

About The Role

The Operations Director is the installation leader and provides strategic oversight of the property's operations for both community and facility management to achieve the highest levels of exceptional living for residents. The Operations Directors achieves results that promote business success through leading their teams in our company's We Care culture.

About The Role

The Operations Director is the installation leader and provides strategic oversight of the property's operations for both community and facility management to achieve the highest levels of exceptional living for residents. The Operations Directors achieves results that promote business success through leading their teams in our company's We Care culture.

What You'll Be Doing

• Accountable for achieving budgeted occupancy and setting/implementing marketing strategy.
• Ensure property's adherence to all company policies.
• Set business priorities, supervises leasing and prospect management, and overseeing maintenance performance.
• Responsible for providing assurance on completeness and accuracy of the underlying transaction data in Yardi.
• Collaborates with Facility management on outstanding maintenance issues, identifying reoccurring maintenance problems, and developing proactive solutions.
• Ensures all operational metrics and maintenance metrics are achieved in accordance with business agreements
• Foster and embody a WeCare Culture.
• Interview, hire, onboard and retain talented candidates that will allow the property to achieve their goals.
• Lead and development team members to achieve personal and professional growth within our WeCare culture through mentorship and direction.
• Manages team and business priorities through feedback to improve team performance, building relationships and problem solving.
• Create, maintain, and collaborate relentlessly with all stakeholders including Installation Commands, Housing Partner, Residents, key internal stakeholders, to achieve company and installation goals.
• Take initiative to obtain and action all feedback from key stakeholders above
• Responsible for developing the annual budget and achieving the monthly financial targets.
• Accountable for financial management of the property, including, but not limited to annual budgets, monthly/quarterly financial reports, and monitoring expenditures.
• Processing of various financial tasks to include payables and receivables
• Supports Project Development team as requested for Service partner data calls, meetings, schedules, and visit

Typical Physical Demands: Regularly use hands to manipulate tools, controls, phones, and computer keyboard. Frequently stand, reach with hands and arms, climb, balance, and stoop. Sit and stand to do clerical work. Regularly lift and move office supplies up to 50 lbs.

Typical Work Conditions: Work is performed in an office. Employee frequently interacts directly with community management, facilities management, residents, and other staff members during the workday.

Who We're Looking For

• High School Diploma or equivalent required.
• Associate's or Bachelor's degree is preferred
• 5 years of property management, hospitality management, military or related industry
• 3 years of people management
• Solid leadership skills to include promoting core values, collaborating, developing others, solid decision making, and accountability
• Strong financial acumen
• Prove ability to create and maintain budgets and forecasting
• Results Driven and detail oriented
• Ability to communicate effectively and speaks and writes with ease, clarity, and impact
• Ability to manage competing priorities
• Ability to create and foster partnership
• Ability to listen attentively and be empathetic
• Possession of a valid state issued Drivers License and safe driving record are required.
• Candidates should also possess or be willing to obtain either the Accredited Residential Manager (Institute of Real Estate Management) or Certified Apartment Manager (Building Owners and Management Association) professional designation.

Balfour Beatty Communities is part of Balfour Beatty Investments and Balfour Beatty, plc, an international group that finances, develops, builds, and maintains infrastructure assets.

Pay Rate: $100,000 - $113,000 yr.

#IND123

Balfour Beatty is an equal opportunity employer that recognizes the value of a diverse workforce. All qualified individuals will receive consideration for employment without regard to race, color, age, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, genetic information, or any other criteria protected by federal, state or local law