Operations Director

Chief of Minds; Baton Rouge (LA); On-site; USD 90,000 - 120,000; Full time

Job summary

EmergencyMD in Baton Rouge, LA is seeking an Operations Director to serve as the operational backbone, making day‑to‑day decisions and ensuring reliable service delivery across the organization.

You will build systems, supervise workflows for the VA and Medicaid teams, oversee payroll processing and compliance, credentialing and SOP adherence, and partner with leadership to balance capacity and performance.

Qualifications

• Experience leading operations or office management in healthcare services.
• Hands-on payroll management and compliance familiarity.
• Ability to supervise multiple departments or workflows without losing detail.
• Strong communication and conflict-resolution skills.
• Comfort working in a compliance-heavy healthcare environment; Medicaid/VA experience a plus.
• Education at least a high school diploma; higher degrees preferred.

Responsibilities

• Own day-to-day operational decision-making across departments, escalating only what genuinely requires leadership involvement.
• Supervise and support the VA and Medicaid teams' daily workflow as their first point of contact.
• Manage payroll processing and administration, ensuring accuracy, timeliness, and compliance with all applicable regulations.
• Oversee credentialing, DSW training compliance, and COPC review processes.
• Partner with leadership on SOP completion and ensure procedures are followed consistently across departments.
• Monitor team capacity and workload distribution, flagging risk before it becomes a retention issue.
• Support performance management processes, including documentation and accountability follow-through.
• Serve as a stabilizing, visible leadership presence for the team.

Skills

Operations leadership

Payroll management

Cross-department coordination

Compliance awareness

Healthcare administration

Staff supervision

Education

High school diploma

Associate's or Bachelor's in business or healthcare administration

Job description

We're looking for an Operations Director who thrives on structure, leads with steadiness, and gets things done. This is a newly created role where you will be the operational backbone of the organization: the person the team turns to for day‑to‑day decisions, and the person who keeps things running while leadership focuses on growth.

If you're organized, calm under pressure, and energized by building systems that work, this is your opportunity.

What You'll Do

• Own day‑to‑day operational decision‑making across departments, escalating only what genuinely requires leadership involvement
• Supervise and support the VA and Medicaid teams' daily workflow as their first point of contact
• Manage payroll processing and administration, ensuring accuracy, timeliness, and compliance with all applicable regulations
• Oversee credentialing, DSW training compliance, and COPC review processes
• Partner with leadership on SOP completion and ensure procedures are followed consistently across departments
• Monitor team capacity and workload distribution, flagging risk before it becomes a retention issue
• Support performance management processes, including documentation and accountability follow‑through
• Serve as a stabilizing, visible leadership presence for the team

What You Bring

• 3+ years in an operations, office management, or supervisory role. Home health or healthcare services experience strongly preferred
• Hands‑on payroll management experience, including familiarity with payroll systems and compliance requirements
• Proven ability to manage multiple departments or workflows simultaneously without losing detail or follow‑through
• Strong communication and conflict‑resolution skills
• Comfort working in a compliance‑heavy environment; Medicaid or VA services experience is a plus
• High school diploma required; associate's or bachelor's degree in business, healthcare administration, or related field preferred