Operations Development Manager

UTILI-SERVE, LLC; Conover (NC); On-site; USD 95,000 - 145,000; Full time

Job summary

Utili-serve is seeking an Operations Development Manager to partner with the COO and build scalable systems, processes, and programs. The role covers quality and safety programs, training and workforce development, technology implementation, and driving major company initiatives from planning to completion.

This is a builder role with hands-on field work, desk work, and in-depth collaboration with leadership to elevate operations and expand new business lines.

Qualifications

• Ten+ years in construction, quality, operations with rising responsibilities.
• Experience building or significantly improving quality or safety programs in a construction environment.
• Proven ability to manage multiple projects concurrently and deliver results.

Responsibilities

• Review and improve quality and safety programs; implement a Quality Management System.
• Develop standard Inspection and Test Plans for major work scopes.
• Build a Health and Safety program beyond OSHA compliance.
• Improve Job Hazard Analysis for field use.
• Track safety metrics (TRIR, LTIR, EMR) and report to leadership.
• Lead onboarding and adoption of software platforms company-wide.
• Own key initiatives assigned by the COO and drive them to completion.
• Attend pre-construction meetings and site visits to stay connected to work.

Skills

Years of experience

Quality program development

Safety program development

Multi-project management

Construction operations knowledge

ISO 9001 familiarity

Procore or similar software

Education

Bachelors in Construction Management or Engineering

Tools

Procore

Construction management software

Job description

The RoleUtili-serve is growing. Our company is expanding, the contracts are getting more complex, and the company needs the internal infrastructure to match. This role exists to build that infrastructure.The Operations Development Manager works directly with the COO to build the systems, programs, and processes that allow Utili-serve to operate at a higher level. This includes quality and safety programs, training and workforce development, technology implementation, and driving key company initiatives from start to finish.This is a builder role. The right person will be handed real projects with real impact and expected to get them done. They will be in the room for important decisions, in the field when the work requires it, and at their desk building the programs that make this company better.Why This Role MattersThe COO is responsible for directing operations and overseeing the growth of new lines of business. This work requires direct, hands-on leadership. Some of that work can only be done by the COO. This position picks up everything else and makes sure it gets done right.The person in this role will be vital to how Utili-serve grows over the next several years. The programs they build, the systems they put in place, and the initiatives they see through will shape how this company operates and competes. This is not a support role. It is a growth role.ResponsibilitiesQuality and SafetyReview the current state of Utili-serve's quality and safety programs and identify what needs to be built or improvedWrite and implement a Quality Management System that covers how work is planned, inspected, documented, and turned over to the ownerDevelop standard Inspection and Test Plans for the major scopes of work Utili-serve performsBuild a Health and Safety program that goes beyond OSHA compliance and reflects how a serious contractor operatesImprove the Job Hazard Analysis process so it is practical and field crews use it consistently on every jobTrack safety metrics including TRIR, LTIR, and EMR and report them to leadership on a regular basisBuild the quality and safety documentation that supports owner prequalification and EPC contract requirementsTraining and Workforce DevelopmentBuild a training program that covers what is expected of craft workers, foremen, superintendents, and project managersCreate a new hire onboarding process that sets expectations on quality and safety before anyone steps on a job siteIdentify gaps in the current workforce's knowledge and skills and build or source training to close themTechnology and SoftwareLearn the software and technology tools Utili-serve currently uses and understand how they are being applied in the field and in the officeLead the onboarding and implementation of purchased software platforms across the company, including training staff and driving adoptionIdentify gaps where current tools are not getting the job done and bring forward recommendations for solutionsHelp build reporting and tracking systems that give leadership visibility into project costs, safety performance, and operational metricsInitiative ManagementTake ownership of key company initiatives assigned by the COO and see them through from planning to completionKeep multiple projects moving at the same time without dropping the ball on any of themCommunicate progress, roadblocks, and decisions needed, to the COO on a regular basisWork across departments and divisions to get things done without direct authority over everyone involvedAttend pre-construction meetings, subcontractor meetings, and short site visits to stay connected to the work and represent the COO when neededRequired10 or more years of experience in construction, quality, operations, or a related field with a track record of increasing responsibilityExperience building or significantly improving a quality or safety program in a construction environmentProven ability to manage multiple projects at once and get them across the finish lineStrong working knowledge of construction operations including field execution, subcontractor management, and project documentationExperience implementing or rolling out software platforms in a field-based organizationClear written and verbal communication skills — this person writes procedures, reports, and presentations that represent the companyComfortable working at a desk, in a conference room, and on a job sitePreferredBackground in substation, transmission, power generation, or heavy industrial constructionFamiliarity with ISO 9001, NQA-1, or similar quality frameworksExperience with Procore or comparable construction management softwareExperience supporting a senior leader in a chief of staff or operations capacityDegree in construction management, engineering, or a related field — or equivalent experience