Operations Delivery Analyst lV

Conduent; Plano (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Operations Delivery Analyst to join their team in Plano, Texas. This role offers a unique opportunity to manage client delivery requests and synchronize operational tasks while ensuring adherence to protocols. The ideal candidate will possess strong analytical skills and attention to detail, making quick judgments to mitigate potential client impacts. This position is perfect for individuals who thrive in a fast-paced environment and enjoy working collaboratively to achieve exceptional outcomes. Join a culture that values individuality and make a meaningful difference in the lives of clients and their communities.

Benefits

Health insurance coverage

Voluntary dental and vision programs

Life and disability insurance

Retirement savings plan

Paid holidays

Paid time off (PTO)

Vacation or sick time

Qualifications

• Strong analytical skills and attention to detail are essential for success.
• Experience with databases and spreadsheets is required.

Responsibilities

• Manage client delivery requests and operational tasks with precision.
• Facilitate team meetings and monitor documentation for compliance.
• Assist management in preparing reports and tracking job status.

Skills

Excellent oral communication skills

Experience with databases and spreadsheets

Experience in Microsoft Office

Strong analytical skills

Time management skills

Problem-solving skills

Multi-tasking

Ability to work independently

Teamwork

Job description

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Operations Delivery Analyst IV

GENERAL DESCRIPTION

The responsibilities of the Delivery Management Analyst include managing client delivery requests, schedules, deadlines, site projects, client test, controlling day-to-day synchronization of operational tasks directly with Ops Leads and Supervisors. Executing, tracking, and validating all incoming management and client requests are closed out timely, procedures followed, check logs and control protocols are adhered to.

To be successful as a Delivery Analyst, you should be analytical with strong attention to detail. The Delivery Analyst is to possess acute client awareness to make good judgments and quick decisions and should be able to interpret incoming client and operations data to identify potential client delivery impacts and work closely with Ops management to correct courses to mitigate impact on client delivery.

Hours: Monday - Friday 9 AM - 6 PM CST
Pay Range: $18 - $19.50
On Site: Plano, Texas

Job Duties:

1. Supports Operations project coordination as it relates to Operations in specific phases/needs in alignment with Conduent and client’s expectations and business needs and as assigned by manager.
2. Facilitate team meetings and calls.
3. Maintain, monitor, and track Operations and client documentation, requests, and records.
4. Monitor Window Book and USPS Postal One dashboard to ensure manifest jobs are imported, uploaded, and finalized on the Business Customer Gateway.
5. Assist Operations management to pull daily Zapp postage by Job report volume and monitor job status according to SLA deadlines.
6. Assist Operations management to prepare daily reports/emails to support PAC billing data.
7. Review, monitor and track Operations system upgrades, changes, test print deployments, projects, and documentation.
8. Draft, monitor and track basic plans and milestones.
9. Identify and discuss to solve Operations issues and risks.
10. Coordinate with Operations staff and Warehouse to resolve inventory required on the production floor.
11. Assist Warehouse Lead to support inventory entries and inventory counts as needed.
12. Assist in areas, as required.

KNOWLEDGE AND SKILLS

1. Excellent oral communication skills
2. Experience with databases and spreadsheets
3. Experience in Microsoft Office
4. Strong analytical, time management, and problem-solving skills
5. Must be able to multi-task while maintaining attention to detail
6. Ability to work independently and as part of a team

WORKING RELATIONSHIPS

Will work with all Print and Mail Production team members. Close working relationship with Management and Client Advocates. Direct report to the Director, Service Delivery.

Pay Transparency Laws in some locations require disclosure of compensation-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation or sick time. The estimated salary range for this role is $18-$19.50 hour.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:click here to access or download the form. Complete the form and then email it as an attachment [e-mail] may alsoclick here to access Conduent's ADAAA Accommodation Policy.

At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.