Operations Delivery Analyst lV

Conduent Commercial Solutions, LLC; Plano (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

Conduent is seeking an Operations Delivery Analyst IV in Plano, Texas to manage client delivery requests, schedules, and operational tasks. Strong analytical skills and effective communication are essential for this role, with a pay range of $18 to $19.50 per hour and comprehensive benefits offered.

Benefits

Health insurance

Dental and vision programs

Life and disability insurance

Retirement plans

Paid holidays

PTO

Responsibilities

• Managing client delivery requests, schedules, and deadlines.
• Supporting Operations project coordination and aligning with client expectations.
• Monitoring Operations and client documentation and requests.

Skills

Excellent oral communication skills

Experience with databases and spreadsheets

Proficiency in Microsoft Office

Strong analytical, time management, and problem-solving skills

Ability to multitask while maintaining attention to detail

Ability to work independently and as part of a team

Job description

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Operations Delivery Analyst IV

Location: Onsite In Plano, Texas

GENERAL DESCRIPTION

The responsibilities of the Delivery Management Analyst include managing client delivery requests, schedules, deadlines, site projects, client tests, and controlling day-to-day synchronization of operational tasks directly with Ops Leads and Supervisors. Executing, tracking, and validating all incoming management and client requests are closed out in a timely manner, procedures followed, check logs, and control protocols are adhered to.

To be successful as a Delivery Analyst, you should be analytical with a strong attention to detail. The Delivery Analyst should possess acute client awareness to make good judgments and quick decisions, and interpret incoming client and operations data to identify potential impacts on client delivery, working closely with Ops management to correct courses and mitigate impact.

Hours: Monday - Friday 9 AM - 6 PM CST
Pay Range: $18 - $19.50

Job Duties:

• Support Operations project coordination as it relates to specific phases/needs, aligning with Conduent and client expectations and business needs, as assigned by the manager.

• Facilitate team meetings and calls.

• Maintain, monitor, and track Operations and client documentation, requests, and records.

• Monitor Window Book and USPS Postal One dashboard to ensure manifest jobs are imported, uploaded, and finalized on the Business Customer Gateway.

• Assist Operations management in pulling daily Zapp postage by Job report volume and monitor job status according to SLA deadlines.

• Assist Operations management in preparing daily reports/emails to support PAC billing data.

• Review, monitor, and track system upgrades, changes, test print deployments, projects, and documentation.

• Draft, monitor, and track plans and milestones.

• Identify and discuss solutions for Operations issues and risks.

• Coordinate with Operations staff and Warehouse to resolve inventory requirements on the production floor.

• Assist Warehouse Lead with inventory entries and counts as needed.

• Assist in other areas as required.

KNOWLEDGE AND SKILLS

• Excellent oral communication skills

• Experience with databases and spreadsheets

• Proficiency in Microsoft Office

• Strong analytical, time management, and problem-solving skills

• Ability to multitask while maintaining attention to detail

• Ability to work independently and as part of a team

WORKING RELATIONSHIPS

Collaborates with all Print and Mail Production team members. Maintains close working relationships with Management and Client Advocates. Reports directly to the Director, Service Delivery.

Pay transparency laws may require disclosure of compensation details. The actual salary range for this role is $18-$19.50 per hour, with potential bonuses or incentives based on business needs. Conduent offers benefits including health insurance, dental and vision programs, life and disability insurance, retirement plans, paid holidays, and PTO.

Conduent is an Equal Opportunity Employer, considering applicants regardless of race, color, creed, religion, national origin, age, gender identity, sexual orientation, disability, veteran status, and other protected categories.

Applicants with disabilities needing accommodations can submit requests via the provided form, email, or access Conduent's ADAAA Accommodation Policy.

At Conduent, we prioritize health and safety. While vaccination is not required for most jobs, providing your vaccination status may be legally required for employment.