Operations & Data Coordinator — Healthcare AI

Commure; United States; On-site; USD 60,000 - 90,000; Full time

Job summary

Commure is seeking an Operations Support Specialist to partner with the Operations team and ensure smooth daily operations around ~450 MDSs. You’ll strengthen processes, maintain key data sets, and report weekly to stakeholders with a sharp analytical mindset and proactive, collaborative attitude.

The role emphasizes multitasking, strong communication, and problem solving as you support credentialing, transport, and SOP adherence in a dynamic healthtech environment.

Qualifications

• Graduation (Bachelor’s) from a recognized, reputed & accredited university.
• Proficient in touch typing with a minimum speed of 50 WPM.
• Required-Moderately expert in Microsoft Office (Word, Excel, Powerpoint) and Gsuite (Docs, Sheets, Forms, slides).
• Optional-Good knowledge of systems, applications, networks, infrastructure, security & compliance.
• Optional-Good knowledge of resource management portals (Lucidchart, Confluence, Smartsheet, Vercel).
• Multitasking, communication, interpersonal, problem‑solving and decision‑making abilities.
• Time management, adaptability, team building, conflict resolution and emotional intelligence.
• Analytical and organizational skills for data and processes management.

Responsibilities

• Collect weekly MDS schedules to support daily shift coverage planning.
• Coordinate with MDSs to ensure timely arrival and communicate attendance‑related updates to the Operations team.
• Monitor Zendesk, EHR Hub (vercel), Slack, and other operational tools for assigned tasks and elevate issues as required.
• Support the end‑to‑end EHR credentialing process under supervision, including account requests, activation, maintenance, troubleshooting and revocation.
• Coordinate transport requests with the Facilities team and validate transport claims before approval.
• Maintain operational trackers and ensure day‑to‑day operational data is updated accurately and on time.
• Collect data required for security compliance activities and conduct monthly ORSV audits.
• Adhere to established operational processes, SOPs, and SLAs while completing assigned tasks.
• New MDS/MDP Cohort Onboarding as needed.
• Conduct WFH audit as and when required.
• Holistic Email escalation management.

Skills

Typing 50 WPM

MS Office

G Suite

Multitasking

Communication

Interpersonal Skills

Problem Solving

Decision Making

Time Management

Adaptability

Team Building

Conflict Resolution

Analytical Skills

Organizational Skills

Education

Bachelor’s degree

Tools

Lucidchart

Confluence

Smartsheet

Vercel

Job description

Commure is seeking an Operations Support Specialist to partner with the Operations team and ensure smooth daily operations around ~450 MDSs. You’ll strengthen processes, maintain key data sets, and report weekly to stakeholders with a sharp analytical mindset and proactive, collaborative attitude.

The role emphasizes multitasking, strong communication, and problem solving as you support credentialing, transport, and SOP adherence in a dynamic healthtech environment.