Operations Data Analyst — Insightful Reporting & Dashboards

Tyler Technologies

Yarmouth (ME)

Hybrid

USD 59,000 - 78,000

Full time

3 days ago

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Job summary

Tyler Technologies is seeking an Operations Support Data Analyst to transform raw data into actionable insights and deliver clear, data-driven reports that support strategic decisions. The role collaborates with support leaders to create meaningful documentation, reports, and metrics that boost operational efficiency.

The position is based in Yarmouth, ME, with options for onsite five days a week or hybrid arrangements (three days onsite).

Qualifications

BS/BA degree or equivalent experience required.
Experience with SQL Server databases and advanced SQL to generate reports.
Ability to communicate complex quantitative analysis clearly and concisely.
Power BI and Microsoft Dataverse experience highly desired.
Proven ability to create and generate periodic business metrics and ad hoc reports.

Responsibilities

Create and generate periodic business metrics, service statistics for proposals, and ad hoc reporting.
Co-manage Tyler Support reporting database and workspace design with cross-team collaboration.
Define and facilitate change management in business policies, procedures and support systems through documentation and training.
Design, develop and implement complex projects independently or as part of a team.
Present operational topics to diverse audiences including staff, management and executives.
Handle multiple inquiries from support staff and management and resolve issues timely.