Operations Representative (Automotive/Manufacturing)

CSP; Salisbury (NC); On-site; USD 48,000 - 70,000; Full time

Job summary

CSP in Salisbury, NC is seeking an Operations & Customer Service Specialist to ensure smooth day-to-day business operations by managing customer interactions, monitoring demand and capacity, and maintaining accurate inventory levels. The role requires strong analytical ability, excellent communication, and advanced Microsoft Excel skills to build reports, dashboards, and insights for leadership.

You will work cross-functionally with supply chain, operations, sales, and customer support to

Qualifications

• Strong analytical ability and problem-solving skills.
• Excellent communication with customers and internal teams.
• Advanced proficiency in Microsoft Excel.

Responsibilities

• Customer Service & Support — Serve as a primary point of contact for customer inquiries, order updates, and issue resolution.
• Demand & Capacity Management — Analyze demand and forecast inputs to meet operational needs and coordinate capacity.
• Inventory Control — Monitor stock levels, track product movement, and coordinate replenishment activities.
• Data Analysis & Reporting — Use MS Excel to build reports, analyze operational data, and support planning activities.
• Process Improvement — Identify inefficiencies in workflows and propose solutions to enhance productivity.
• Cross-Functional Collaboration — Work with supply chain, operations, sales, and customer support teams.

Skills

MS Excel

Analytical thinking

Communication skills

Inventory management

Tools

Microsoft Excel

Job description

The Operations & Customer Service Specialist plays a key role in ensuring smooth

day‑to‑end business operations by managing customer interactions, monitoring demand

and capacity, and maintaining accurate inventory levels. This role requires strong analytical

ability, excellent communication skills, and advanced proficiency in Microsoft Excel to

Key Responsibilities

• Customer Service & Support — Serve as a primary point of contact for customer inquiries, order updates, and issue resolution. Maintain a high level professionalism and ensure a positive customer experience.
• Demand & Capacity Management — Analyze demand and forecast inputs to meet operational needs, and coordinate with internal teams to ensure adequate capacity. Identify potential bottlenecks and recommend adjustments to meet customer requirements and expectations.
• Inventory Control — Monitor stock levels, track product movement, and coordinate replenishment activities. Investigate discrepancies, maintain accurate records, and support cycle counts or audits as needed.
• Data Analysis & Reporting — Use MS Excel to build reports, analyze operational data, and support planning activities. Create dashboards, pivot tables, and visualizations to communicate insights to leadership.
• Process Improvement — Identify inefficiencies in workflows and propose solutions to enhance productivity, accuracy, and customer satisfaction.
• Cross-Functional Collaboration — Work closely with supply chain, operations, sales, and customer support teams to ensure alignment and timely execution of