Operations Customer Expert

Cross Border Talents; Lisbon (AR); On-site; USD 15,000 - 19,000; Full time

Benefits offered by this job

Daily training allowance

Weekly allowance

Meal allowance

Holiday allowance

Christmas allowance

Job summary

Cross Border Talents in Lisbon is seeking an Operations Customer Expert to provide professional support to individual and business customers in a fast-paced, innovative environment.

You will handle multi-channel inquiries, assist with billing and account issues, troubleshoot access and technical problems, and guide customers on our AI-enabled products. Fluent English is required, and the role operates with 40 hours per week across rotating shifts. Start date is 21/09/2026.

Qualifications

• Fluent English required for professional customer support.

Responsibilities

• Provide multi-channel customer support, troubleshooter for issues.
• Assist customers with billing, invoicing, and account matters.
• Troubleshoot account access and technical issues.
• Guide, support, and train customers on company products.

Skills

English fluency

Job description

Join a leading AI technology company as an Operations Customer Expert, providing professional and exceptional support to individual and business customers in a fast-paced, innovative environment.

Language Requirement: English – Fluent

Work Location: Lisbon, Portugal , (Onsite)

Work Requirement: Experience/ interest in tech support OR Enthusiasm/ interest for AI

Work start date: 21/09/2026

Key Responsibilities

• Provide customer support across multiple channels, troubleshooting and resolving issues efficiently.
• Assist customers with billing, invoicing, and account-related matters.
• Troubleshoot account access and technical issues.
• Guide, support, and train customers on the use of the company's products.
• Deliver timely, accurate, and customer-focused responses.
• Maintain high service quality and meet customer satisfaction and quality targets.

Working Hours

• Project Coverage: 24/7
• Rotating Shifts
• Working Time: 8 hours per day + 1-hour lunch break
• Weekly Hours: 40 hours per week

Schedule Notice: Work schedules are provided 10 days in advance.

Contract & Compensation

• Contract Type: Selection Agreement
• Daily Training Allowance: €18.56
• Weekly Allowance: €92.80 (5 working days)
• Base Salary: €1000 gross/month
• Holiday Allowance: €83.33/month
• Christmas Allowance:€83.33/month
• Meal Allowance:€154.00/month (€7.00 per working day)
• Estimated Monthly Gross Salary: €1,320.67
• Variable Bonus: Up to €200/month

Documentation Required: EU Passport OR Valid Portuguese Residence Permit.

Thank you