Operations Crewmember Lead

U.S. Facilities, Inc.; Hampton (VA); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Vacation

Sick

Paid Holidays

401-K

Job summary

U.S. Facilities, Inc. is seeking a Bridge-Tunnel Lead Operation Crewmember at our Virginia site. The role directs and coordinates traffic control efforts, supervises contractors, and collaborates with VDOT Operations to ensure staffing and safety compliance.

You will participate in candidate selection, onboarding, and training of new personnel, develop schedules, and manage shifts to maintain a 24/7 operation. A strong focus on safety and communication is required.

Qualifications

• High School diploma or GED required.
• Knowledge of Traffic Control operations and extensive customer service.
• 2-3 years directing and controlling traffic.

Responsibilities

• Monitor the work of OBT contractors to ensure quality and contract compliance.
• Coordinate staffing needs with VDOT Operations managers and supervise contractor shifts.
• Lead in candidate selection, interviewing, onboarding, and orientation processes.
• Oversee training for newly classroom-trained personnel and track progress.
• Develop schedules and handle personnel issues including unplanned absences.
• Ensure 24-7-365 coverage and communicate with VDOT HRHT Control Rooms.
• Act as USF representative during high-impact events and incidents.
• Maintain incident reports and timesheets; manage employee files.
• Respond to emergencies while enforcing safety and security protocols.

Skills

Traffic control

Customer service

Multi-tasking

Field experience

Scheduling

Communication

Education

High School diploma or GED

Tools

Windows

Radio communications

Job description

U.S. Facilities, Inc., a consolidated facility management/infrastructure service organization, is seeking a Bridge-Tunnel Lead Operation Crewmember to work at our site in Virginia.

• Monitor the work of Operator Bridge Tunnel (OBT) contractors assigned to the client facility; to ensure quality control and contract compliance for performance of job duties.
• Work with the VDOT Operations managers and supervisors to determine the staffing needs of the facilities, support hiring goals, and coordinate contractor shift assignments.
• Participate in the candidate selection process, to include applicant tracking, sourcing, recruiting, interviewing, orientations, and onboarding.
• Serve as the coordinator and point-of-contact for newly classroom trained personnel to ensure in completing their field training.
• Develop employee schedules and serve as a first-line supervisor for personnel issues including unplanned callouts or non-appearance.
• Allocate time on-nights, early mornings, and weekends as needed to support a 24-7-365 client operation.
• Communicate and coordinate with VDOT HRHT Control Rooms regularly.
• Act as a U.S. Facilities representative during high impact events at the needs and request of the client.
• Provide regular presence at the Control Room, inspection booths, and crash houses to develop rapport with personnel ensuring quality of work performance.
• Monitor performance evaluation reports and timesheets to gauge employee performance.
• Respond to emergency situations relating to contract personnel and be alert to safety, access, and security protocols of the facility.
• Ensure personnel are regularly briefed on company and client priorities, initiatives, policies, safety and goals.
• Serve as the preliminary point of contact for all employees, responding to questions regarding personnel policies and procedures.
• Investigate accidents and complaints to include preparing reports for administrative review.
• Process leave request paperwork for personnel and assist with timesheet data input, review, approval, and submission to employee’s respective corporate offices.
• Create and maintain updated personnel files with contact information or other changes.
• Publish regular activity reports and progress documentation benefitting usage of the company and client.
• Participate in regular team and client meetings and briefings.
• Represent the company’s position and interests to external stakeholders.
• Any other duties as assigned by a supervisor and/or USF Senior Project Manager.

Education

• High School diploma or GED.
• Knowledge of Traffic Control operations and extensive customer service.

Experience/Skill Sets

• 2-3 years of experience directing and controlling traffic, as well as conducting and documenting vehicle inspections.
• Full range of physical mobility, visual perception, and general good health.
• Capable of multi-tasking and working in a fast-paced environment.
• In-depth knowledge of Hampton Roads interstate and local roadways.
• Computer literate; Windows-based application experience.
• Experience in radio and phone communications.
• General knowledge of vehicle mechanics and repair.
• Scheduling flexibility
• Field experience

Work Conditions

• 90-day probation period
• Required VDOT/Industry training
• Dangerous work environment associated with on-foot roadway movement.
• Significant all-season/all-hour operating conditions
• Potential for significant periods of sitting or standing.
• May be subject to short or no-notice work assignments.
• Safety and organizational clothing and equipment required (provided).
• Monitored performance with routine evaluation.
• Frequent interaction with the public/media.

Pre-employment Requirements

• A fingerprint based Criminal History Records Check (CHRC) will be conducted prior to employment.
• Drug Screening will be conducted prior to employment.
• 18 years of age or older
• Virginia Driver’s License in good standing

Compensation

• $20.00 - $29.00/hourly
• Vacation
• Sick
• Paid Holidays
• 401-K

NOTE: This position is designed as essential and, as such, all duties associated with this job are required during emergency situations which may include but are not limited to inclement weather, disaster response and emergency operations. VDOT/Project Management will determine when essential positions are required.

Valid driver’s license is required. DMV records check is required. Pre-employment drug screen is required. Fingerprint-based Criminal History Records Check is required.

#USFIND01