Operations Crew Supervisor

Legends Global; Fishers (IN); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid vacation

401k plan

Job summary

LEGENDS GLOBAL in Fishers, IN is seeking an Operations Crew Supervisor to oversee day-to-day facility and event operations within the arena. You will supervise crew members and temporary labor, ensure safety and event readiness, and liaise between event management and operations teams to execute conversions and maintenance.

The role supports ice maintenance, preventive maintenance programs, work orders, and asset inventories, while guiding staff, scheduling, and training.

Qualifications

• Associate's degree in Facility Management or related field preferred; OR Minimum 3-5 years of facility, arena, stadium, convention center, or event operations experience.
• Prior supervisory experience preferred.
• Experience with CMMS, work order platforms, or asset management software preferred.
• Experience leading event conversions and operational crews strongly preferred.
• Experience with ice maintenance and/or ice resurfacing machine preferred.

Responsibilities

• Coordinate and oversee event conversions for all configurations.
• Develop and execute event setup/teardown checklists.
• Serve as liaison between Event Management and Operations staff.
• Assist in ice maintenance and related systems maintenance.
• Ensure spaces prepared to event specifications and timelines.
• Participate in pre-event, event-day, and post-event meetings.
• Monitor readiness and resolve operational issues during events.
• Directly supervise Operations Crew Members and coordinate staffing.
• Develop daily work schedules and assign tasks.
• Provide coaching and performance feedback to staff.
• Ensure safety procedures and policies are followed.
• Administer work orders and track completion; manage preventive maintenance.
• Maintain equipment, tools, and asset inventories; coordinate repairs.
• Document incidents; support OSHA safety initiatives.
• Maintain records, reports, and budgeting inputs; support process improvements.

Skills

Staff supervision

Event operations

Safety compliance

Communication skills

Project management

Education

Associate's degree in Facility Management or related field

3-5 years arena/event ops experience

Tools

CMMS software

Work order systems

Job description

LEGENDS GLOBAL

Legends Global is the premier partner to the world’s greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach.

Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component — feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking — of world-class live events and venues.

The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career.

Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team.

THE ROLE

The Operations Crew Supervisor is a full-time position that is responsible for the day-to-day execution of facility and event operations within the arena. This position supervises Operations Crew Members and temporary labor staff while ensuring the facility remains safe, functional, and event-ready. The role serves as the primary liaison for event conversions, preventive maintenance activities, work order administration, and operational readiness, supporting successful execution of sporting events, concerts, family shows, and other venue activities.

Essential Duties & Responsibilities

Event Operations & Conversions

• Coordinate and oversee event conversions for all event configurations.
• Develop, distribute, and execute event setup and teardown checklists.
• Serve as the operational liaison between Event Management and Operations staff.
• Assist in ice maintenance and repair, installing/taking out ice, hockey wall maintenance, and any ice rink systems related maintenance and repair
• Ensure all event spaces are prepared according to event specifications and timelines.
• Participate in pre-event, event-day, and post-event operational meetings as required.
• Monitor event readiness and resolve operational issues during events.

Staff Leadership

• Directly supervise Operations Crew Members.
• Coordinate temporary staffing resources and assignments.
• Develop daily work schedules and task assignments.
• Provide coaching, guidance, and performance feedback to operational staff.
• Ensure staff follow safety procedures, department standards, and operational policies.

Facility Maintenance & Asset Management

• Administer the Altum work order system and track completion of assigned work.
• Coordinate and execute preventive maintenance programs.
• Conduct facility inspections and identify maintenance needs.
• Maintain equipment, tools, and operational asset inventories.
• Coordinate repair activities with vendors and contractors as necessary.
• Monitor facility conditions and recommend corrective actions.

Safety & Compliance

• Promote a safe working environment for employees, contractors, and guests.
• Support OSHA compliance initiatives and safety training programs.
• Document operational and safety-related incidents as required.
• Ensure proper equipment operation and adherence to safety procedures.

Administrative Responsibilities

• Maintain operational documentation, inspection records, and maintenance logs.
• Generate reports related to work orders, preventative maintenance, and operational activities.
• Support departmental budgeting and inventory processes as assigned.
• Assist with operational projects and continuous improvement initiatives.
• Other duties as assigned

Supervisory Responsibilities

Directly supervises all employees in premium spaces. Carries out supervisory responsibilities in accordance with Legends’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding; disciplining employees in conjunction with Human Resources; addressing complaints and resolving problems.

Qualifications

Education and/or Experience

• Associate's degree in Facility Management, Operations Management, Sports Management, or related field preferred; OR Minimum 3-5 years of facility, arena, stadium, convention center, or event operations experience.
• Prior supervisory experience preferred.
• Experience with computerized maintenance management systems (CMMS), work order platforms, or asset management software preferred.
• Experience leading event conversions and operational crews strongly preferred.
• Experience with ice maintenance and/or ice resurfacing machine preferred.

Skills And Abilities

• Strong knowledge of arena, facility, or event operations.
• Knowledge of preventive maintenance practices and facility systems.
• Ability to supervise, motivate, and develop staff.
• Excellent organizational and project management skills.
• Strong verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced event environment.
• Proficiency with Microsoft Office and operational software systems.
• Ability to work evenings, weekends, holidays, and irregular schedules based on event activity.
• Remain flexible and adjust to situations as they occur.

Compensation

Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

WORKING CONDITIONS

Location: Fishers Event Center

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to move around the facility including standing for 8+ hours, walking 30,000+ steps, lifting up to 50+ pounds, talk and hear. This position may require work inside or outside of the building, as needed by events.

NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position. The immediate supervisor may elaborate on or add to the above list if the duties come within the employee’s realm of responsibility.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.