Operations Coordinator (Utilities Vertical)

Zeitview; Philadelphia (Philadelphia County); On-site; USD 50,000 - 64,000; Full time

Benefits offered by this job

Competitive base salary

401k plans

Medical insurance plans

Unlimited PTO

Autonomy and growth

Diverse, inclusive culture

Job summary

Zeitview, an intelligent aerial imaging company, seeks an Operations Coordinator to coordinate field projects across North America in the Utilities vertical. You will manage multiple, concurrent projects, maintain data quality, and help the team meet operational OKRs while delivering excellent customer outcomes.

This fully remote role requires strong organization, remote collaboration, and familiarity with drone operations, scheduling tools, and project management software.

Qualifications

• 1-3 years experience in operations, logistics, project coordination, or a similar role.
• Exceptional organizational skills and meticulous attention to detail.
• Able to work remotely and coordinate effectively with a fully remote workforce.
• Interest in technology and the drone space; drone experience is a plus.

Responsibilities

• Coordinate pre, during, and post mission planning and data quality checks.
• Manage field operations projects and communicate with customers to set expectations.
• Troubleshoot issues and escalate with Sr. FOS to ensure high-quality deliverables.
• Liaise with internal teams (Account Management, QAQC) to keep projects on track.
• Maintain pipeline visibility for assigned vertical and report gaps to Ops Manager.

Skills

Operations coordination

Logistics

Project management

Communication

Remote collaboration

Scheduling tools

Google Suite/Slack

Education

Bachelor's degree preferred

Tools

Scheduling tools

Project management software

Google Suite

Slack

Job description

This is a 100% remote role for a candidate located within the Eastern Time Zone in the US.*

This is a 100% remote role for a candidate located within the Eastern Time Zone in the US.*

Zeitview is the leading intelligent aerial imaging company for high-value infrastructure, providing businesses with actionable, real-time insights to recover revenue, reduce risk and improve build quality. We serve customers in the solar, wind, insurance, construction, real estate, and critical infrastructure industries. Trusted by the largest enterprises in the world, Zeitview is active in over 70 countries.

As an Operations Coordinator you will be responsible for the coordination and execution of operational activities, predominantly within North America, across the Zeitview Utilities vertical. In doing so, you are dedicated to helping Zeitview meet its operational OKRs. In this role, you will provide project management of multiple, simultaneous field projects, while demonstrating operational excellence, resulting in delighted customers.

Responsibilities

• Work within the Operations team to conduct pre, during, and post mission planning, mission execution and data quality check in assigned verticals demonstrating operational excellence resulting in delighted customers
• Coordinate with customers and Zeitview Sr FOS (Sr. Field Operations Specialist) to understand logistics and scheduling constraints in order to support safe and efficient project execution
• Work with Field Leads to project manage field operations for data collection, solving / escalating issues that arise, while proactively communicating with and setting customer expectations
• Possess an understanding of drone capabilities, drone and airspace regulations/applications, and follow procedures within Zeitview’s standard operating procedures
• Solve problems in real-time and ensure delivery of high quality Zeitview deliverables to our customers whether that is a customer concern relating to scope, software concerns, SME reporting, billing, or a field related issue that needs instant resolution from a Sr. FOS.
• Provide ad-hoc support to Sr. FOS’s and customers for general inquiries
• Possess an understanding of Zeitview’s online, desktop, and mobile software platforms.
• Work directly with internal teams to understand, execute, and troubleshoot projects effectively, such as Account Management and field QAQC (file bug reports)
• Maintain awareness and visibility to the pipeline for your assigned vertical to ensure nothing falls through the cracks in all statuses and execute all statuses accordingly
• Identify gaps in processes and procedures, and report these to your Operations Manager
• All other duties as assigned

Qualifications

• 1-3 years experience in operations, logistics, project coordination, or a similar role, preferably in a fast-paced, client-facing environment
• Exceptional organizational skills and meticulous attention to detail, with the ability to manage multiple moving parts accurately
• Able to work remotely and coordinate effectively with a fully remote workforce
• Interested in technology and the drone space. Drone experience, knowledge of UAV operations and regulations is a plus
• Demonstrated ability to remain calm, focused, and solution-oriented under pressure and in rapidly changing situations
• Proficiency in using scheduling tools, project management software, Google Suite (Sheets and Docs), and Slack
• High degree of accountability and ability to work independently with minimal supervision.
• Flexible and adaptable, with a proactive approach to problem-solving and a willingness to take ownership of tasks
• Strong interpersonal and communication skills, in English with the ability to serve as a professional and effective liaison between clients and pilots in the field
• Bachelor's degree preferred

What’s Included

• Feel great about your work as you join a leading mission-driven intelligent aerial imaging company - our goal is to accelerate the global transition to renewable energy and sustainable infrastructure, and you personally will play a large part in making this happen!
• Competitive base salary
• 401k (roth and traditional)
• Your choice of multiple medical insurance plans, including options with an HSA
• Unlimited PTO: We mean it when we say we prioritize work-life balance and mental health
• Autonomy and upward mobility
• Diverse, equitable, and inclusive culture: a place where your voice matters

This role has a base salary range of $50,000 - $64,000 USD. Actual compensation may vary based on experience, skills, and location within USA.

Zeitview is proud to be an equal opportunity employer. At Zeitview, we believe in cultivating an environment where our team members can bring their authentic, whole selves to work. Encouraging identity and belonging is one of the many aspects of our culture that makes us stronger as an organization and drives innovation. We are committed to building and delivering a diverse, inclusive, and equitable workforce that includes age, color, sex, disability, national origin, race, religion or veteran status, that is representative of the world around us, where all individuals are treated with respect and dignity - and to act swiftly if this value is ever threatened. We are constantly striving to be better, and we continue to take strategic steps to advance representation.

We also provide reasonable accommodation for qualified individuals with disabilities and for seriously held religious beliefs in accordance with applicable law.