Operations Coordinator- St. John's University

LEARFIELD Amplify; New York (NY); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) + Match

Flexible PTO

Parental Leave

Paid Holidays

Life Insurance

Job summary

Learfield Amplify is seeking an Operations Coordinator to support outreach and revenue generation for university ticket programs. You will help manage season-ticket sales, outreach, and day-to-day ticket office operations.

The role requires at least 1 year in sales/marketing within sports, strong communication, and the ability to handle multiple projects in a fast-paced environment. This position offers diverse support across ticket operations and marketing teams.

Qualifications

• 1+ years of relevant sales or marketing experience in sports/sponsorship landscape.
• Attention to detail and ability to work in a fast-paced environment.
• Knowledge of sports industry and excellent communication skills.
• Team player able to handle multiple projects with varying deadlines.
• Strategic, creative, and proactive thinking with strong analytical skills.

Responsibilities

• Sales/Retention: Conduct outbound sales efforts to prospective fans regarding season tickets and group packages.
• Maintain accurate, timely account information within CRM and ticketing systems.
• Assist with inbound inquiries and fan correspondence as needed.
• Retain a portfolio of season ticket holders through proactive outreach and personalized service.
• Track account activity, renewal status, and customer feedback in CRM systems to inform outreach and improve retention efforts.
• Collaborate with Ticketing and Marketing to enhance the season ticket holder experience.
• Ticket Operations: Assist with managing ticketing system, event builds, pricing, seating maps, and inventory.
• Support Digital Marketing with data consolidation and lead generation.
• Provide game day support by coordinating group experiences and assisting customers with purchases and service resolutions.
• Assist with scheduling and coordination for game day interns.

Skills

Sales experience

Marketing experience

Attention to detail

Ability to work in fast-paced env

Excellent communication

Team player

Strategic thinking

Analytical skills

Education

Bachelor’s degree or equivalent

Tools

PowerPoint

Adobe Photoshop

Illustrator

Excel

Paciolan

Salesforce

Marketing Automation

Job description

Founded in 2011 on the people principles of Character, Capacity and Commitment, Learfield Amplify represents over 70 collegiate athletic departments, professional sports teams and related industry organizations nationwide, with more than 170 on-site sales personnel dedicated to serving these respective relationships. The company delivers a total revenue solution through staff development, high-value expertise, and engaged fan relationships. As the sports industry and fan behavior continues to evolve, Learfield Amplify remains at the forefront of business intelligence through many of its national relationships, leading to increased revenues for teams across the country. As the exclusive outbound arm for the University, the sales team manages many of the sales efforts for ticketed sports. As a member of the team, we provide fans, partners, businesses, and constituents of the University with outreach and access to all ticket types, including season, partial, and group tickets, and ultimately providing experiences to grow involvement and revenue generation across the board while integrating fully within the department and the community.

Learfield Amplify is actively seeking a Operations Coordinator. The goal of this role is to facilitate the school’s outreach and revenue generation to maximize and help the University grow in attendance and revenue while assisting in the day‑to‑day operations of the ticket office. If you enjoy working in a fast-paced, dynamic team environment and have prior ticket sales experience, we want to meet you!

Duties & Responsibilities

• Sales/Retention Conduct outbound sales efforts to prospective fans regarding season tickets and group packages.
• Maintain accurate, timely account information within CRM and ticketing systems.
• Assist with inbound inquiries and fan correspondence as needed.
• Retain a portfolio of season ticket holders through proactive outreach and personalized service.
• Track account activity, renewal status, and customer feedback in CRM systems to inform outreach and improve retention efforts.
• Collaborate with the Ticketing and Marketing departments to enhance the overall season ticket holder experience.
• Ticket Operations Assist with managing ticketing system, ensuring accurate event builds, pricing, seating maps, and inventory.
• Other Assist the Digital Marketing team with data consolidation and lead generation.
• Provide support on game day by coordinating group experiences and assisting customers with ticket purchases and service resolutions.
• Assist with scheduling and coordination for game day interns.
• Other duties and responsibilities as assigned.

Minimum Qualifications

• 1+ years of relevant sales or marketing experience in the sports/sponsorship landscape
• Attention to detail
• Ability to work in a fast-paced environment
• Knowledge of sports industry
• Excellent communication skills
• Team player
• Able to handle multiple projects with varying deadlines
• Ability to think strategically, creatively, and proactively
• Strong analytical skills and proficiency with PowerPoint, Adobe Photoshop/Illustrator, Excel, Experience with Paciolan, Salesforce, and Marketing Automation (preferred but not necessary)

Preferred Qualifications

• Bachelor’s degree or equivalent work experience in applicable field

Benefits

• Medical
• Dental
• Vision
• Health Savings Account
• Life Insurance
• Other Insurance Plans
• Flexible Paid Time Off (minimum 10+ days annually)
• Parental Leave
• 20 Paid Holidays
• 401(k) + Match
• Short/Long Term Disability

Leave benefits are consistent with state and local laws, including the Colorado Health Families and Workplaces Act.

Learfield is an Equal Opportunity Employer. We provide equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

As an Equal Opportunity Employer, Learfield is committed to providing reasonable accommodations to applicants with disabilities.

Read our Equal Opportunity Policy.

Know Your Rights: Workplace Discrimination is Illegal.

Our pay transparency policy can be found here.

This organization participates in E-Verify.