Operations Coordinator, Returns

Riverstone Logistics; Charlotte (NC); On-site; USD 42,000 - 56,000; Full time

Job summary

Riverstone Logistics in Charlotte, NC, seeks a Returns Coordinator to optimize end-to-end returns operations within the site. You will manage inventory returns, coordinate with carriers, and drive process improvements to meet KPIs.

The role emphasizes strong communication, adherence to SOPs, and collaboration with a fast-paced team to ensure accurate returns handling and timely reporting.

Qualifications

• High School Diploma/GED or equivalent required.
• Strong people and operational management skills.
• Excellent verbal and written communications skills.
• Excellent interpersonal skills.
• Ability to adapt to changes in a fast-paced environment.
• Experience with routing, scheduling, and checking on delivery status.
• Ability to embrace new technology.

Responsibilities

• Adhere to LEAN six sigma principles throughout the warehouse.
• Follow SOPs for the product return and truck check-in process each day.
• Ensure accuracy with reason codes for each item that is returned to the facility.
• Ensure timely reporting of returns compliance.
• Ensure key performance indicators are met.
• Support for activities related to dispatching, routing, and tracking transportation.
• Supporting an environment that fosters open and positive team communication.
• Building a strong rapport with our Motor Carriers and clients.
• Holds Motor Carriers accountable for returned/damaged product and reports findings to site leadership.
• Communicate daily/shift goal of facility and group(s); devise, communicate and implement plans to obtain operational goals; work with and motivate employees to ensure goal achievement; provide progress or constraint updates to management and implement corrective measures as needed
• Performing other duties as assigned

Skills

People management

Operational management

Verbal communication

Written communication

Interpersonal skills

Adaptability

Routing & scheduling

Technology adoption

Education

High School Diploma/GED

Job description

“RLX is truly a one of a kind company that backs up intent with action. Everyday the focus is always on finding solutions instead of focusing on the problems.”

RLX

Built different, on purpose .

Make an Impact

There is a real person on the other end of every delivery, every relationship, every mile. The work you do here connects to a greater purpose — and so do you.

Grow With Us

We invest in the people who show up. Build new skills, take on more responsibility, and find a path that’s actually yours.

Belong Here

This is a team that looks out for each other. We celebrate wins, run through storms together, and make sure everyone knows they’re valued.

From your first day forward, we want you to feel supported — at work and beyond it.

• Health Coverage
• Medical and dental through Cigna, effective your first full month.
• 401(k) with Match
• Auto-enrolled through Transamerica. We match 100% of your first 3%, then 50% up to 4%.
• Paid Time Off
• Three weeks annually to start, with carryover. Five weeks for Directors and above.
• Paid and unpaid leave for new parents, including adoption.
• After 7 years, eligible Extra Milers receive 4 consecutive weeks of paid sabbatical.
• Three paid days a year to serve in your community.
• Care & Faith Support
• Someone to talk to, pray with, or just listen — whatever you need.
• Love Works
• Financial and emotional support for Extra Milers facing hardship.

Our Operations division coordinates every stage of the supply chain — from Final Mile delivery and Middle Mile transportation to freight management and dedicated solutions. The work is fast-paced, the problems are real, and the people who thrive here are the ones who show up, dig in, and keep moving forward.

Corporate Service Centers

Every division runs because of the people behind it. Our corporate teams span finance, communications, talent, technology, and more — building the systems, strategies, and culture that make Riverstone work. If you’re passionate about building processes, empowering people, and shaping what’s next, you belong here.

Riverstone Logistics (RLX) is committed to being an honest, reliable, dependable freight forwarding partner. Every day we are focused on fulfilling our Purpose of using our God-given talents and opportunities to love our neighbors, serve our communities, and improve our industry.

RLX provides final mile deliveries through dedicated and network models for various clients across the United States. We love working with new clients that are looking to enhance their customer experience through final mile deliveries.

Headquartered in Charlotte, North Carolina, RLX currently has over 700 employees and is always looking for new employees that demonstrate leadership capabilities and exceptional communication skills to grow with us at our home office as well as client sites across the United States.

Position Summary

The Returns Coordinator supports the site leader to ensure the execution of operational effectiveness of an individual client location under limited supervision. This position ensures the KPIs are met with the proper planning and scheduling of the distribution services. The Returns Coordinator manages inventory returned to the site at the end of motor carrier routes. The Returns Coordinator will spend most of their time in the office or warehouse maximizing the performance of the site.

• Ethics & Values
• Problem Solving
• Customer Focus
• Drive for Results
• Functional/Technical Skills
• Managing & Measuring Work
• Timely Decision Making
• Composure
• Learning on the Fly
• Interpersonal Savvy

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Adhere to LEAN six sigma principles throughout the warehouse
• Following SOPs for the product return and truck check-in process each day
• Ensuring accuracy with reason codes for each item that is returned to the facility
• Ensuring timely reporting of returns compliance
• Ensuring key performance indicators are met
• Support for activities related to dispatching, routing, and tracking transportation
• Supporting an environment that fosters open and positive team communication
• Building a strong rapport with our Motor Carriers and clients
• Holds Motor Carriers accountable for returned/damaged product and reports findings to site leadership
• Communicate daily/shift goal of facility and group(s); devise, communicate and implement plans to obtain operational goals; work with and motivate employees to ensure goal achievement; provide progress or constraint updates to management and implement corrective measures as needed
• Performing other duties as assigned

Minimum Qualifications (Knowledge, Skills, and Abilities)

• High School Diploma/GED or equivalent required
• Strong people and operational management skills
• Excellent verbal and written communications skills
• Excellent interpersonal skills
• Ability to adapt to changes in a fast-paced environment
• Experience with routing, scheduling, and checking on delivery status
• Ability to embrace new technology

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

?While performing the duties of this job, the employee is regularly required to move, stand, and bend for long periods of time. Additionally, this role requires the ability to communicate effectively with coworkers and outside stakeholders in person, and from time to time, utilize computer-related messaging. The employee is required to maneuver about the work areas and move/manipulate various objects. This position may require extended work hours and travel.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at-will” relationship.

Riverstone Logistics is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Riverstone Logistics also complies with the Immigration Reform & Control Act and E-Verify, so we ask that you bring the appropriate documents to confirm your authorization to work in the United States with you upon request.