Operations Coordinator Rehab Patient Services - Full time Days

Northwestern Medicine; Chicago (IL); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking an Operations Coordinator for Rehab Patient Services. In this vital role, you'll oversee scheduling and registration activities, ensuring a seamless patient experience within multiple outpatient clinics. You'll collaborate with clinical leadership, assist in staff training and development, and play a key role in enhancing operational efficiency. This position offers a unique opportunity to make a significant impact in patient care delivery while fostering a supportive team environment. If you're passionate about healthcare and have a knack for organization and leadership, this role is perfect for you.

Qualifications

• 2 years of relevant experience required.
• High school graduate required.

Responsibilities

• Perform scheduling, registration, and patient check-in as needed.
• Assist in coaching, mentoring, and staff development.
• Partner with clinical leaders to maintain adequate staffing.

Skills

Patient Scheduling

Customer Service

Problem Resolution

Coaching and Mentoring

Education

High School Diploma

Tools

Epic EMR

Microsoft Office

Job description

Description

The Ops Coordinator, Rehab Patient Services reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines, and all other regulatory and accreditation standards.

The Operations Coordinator, Rehab Patient Services is responsible for registration and scheduling activities of multiple outpatient Rehabilitation Services Clinics in consultation with the Rehab Patient Services Manager, clinical leadership team, and/or clinical staff. Assists the Rehab Patient Services Manager in the supervision, hiring, training, teaching, coaching, and scheduling of front office staff in their assigned RS clinics. The Operations Coordinator has comprehensive knowledge of Rehabilitation Services patient needs and works to ensure smooth and efficient scheduling and registration for efficient delivery of care, including problem resolution. This position will support the Rehab Patient Services Manager in projects involving CPT and ICD coding and health insurance patient billing. The position is an integral part of the practice leadership team.

Responsibilities:

• Perform front-line duties of scheduling, registration, and patient check-in as needed to fill staffing gaps and/or on a regular basis.
• Assist Manager with employee engagement: creating an environment that supports their professional role, health, and well-being.
• Participate in the interview process and onboarding of new staff.
• Assist with coaching, mentoring, and staff development.
• Assist the Rehab Patient Services Manager in the annual performance evaluation process in their areas of accountability.
• Partner with Rehab Services Managers and other health professionals and leadership in supporting the patient experience.
• Partner with clinical leaders to schedule staff for adequate coverage to meet the needs of the department; maintain attendance records and complete accurate payroll.

Customer Focus:

• Listen to customer feedback and implement solutions and/or interventions as appropriate.

Creative Leadership:

• Assist the Rehab Patient Services Manager in translating organizational vision into a unit or service area vision that engages staff in contributing to and achieving that vision.

Coaching and Development:

• Provide just-in-time feedback to improve performance and self-esteem of staff.
• Seek ways to match staff members’ talents and career interests with organizational opportunities.

Business Operations:

• Work with the Rehab Patient Services Manager and RS leadership to ensure consistency in information, consistency in process, and compliance with overall business policy and procedure.
• Act as the local patient access leader to disseminate appropriate information and changes in processes and procedures.

Continuous Learning:

• Assist the Rehab Patient Services Manager to examine ways to improve business relationships with customers, suppliers, community, etc.
• Seek and be open to innovative ideas from a wide range of sources; encourage others to share knowledge and best practices.

Qualifications

Required:

• 2 years of relevant experience required. High school graduate required.

Preferred:

• Experience with Epic EMR (Patient Scheduling, Registration, and Billing modules); experience with using Microsoft Office applications.

Equal Opportunity

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation, or any other protected status.

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.