Operations Coordinator Rehab Patient Services - Full time Days

Northwestern Medicine; Chicago (IL); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking an Operations Coordinator for Rehab Patient Services to enhance patient care delivery through effective scheduling and registration processes. This role involves supervising front office staff, engaging in employee development, and collaborating with clinical leadership to ensure a seamless patient experience. The ideal candidate will have a strong background in patient services, excellent communication skills, and a commitment to continuous improvement. Join a team where your contributions will directly impact patient satisfaction and operational efficiency in a supportive environment that values professional growth.

Qualifications

• 2 years of relevant experience required.
• High school graduate required.

Responsibilities

• Manage scheduling and registration activities for outpatient clinics.
• Assist in hiring, training, and coaching front office staff.
• Partner with clinical leaders to ensure adequate staff coverage.

Skills

Patient Scheduling

Registration

Coaching

Customer Service

Problem Resolution

Education

High School Diploma

Tools

Epic EMR

Microsoft Office

Job description

Description

The Ops Coordinator, Rehab Patient Services reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

The Operations Coordinator, Rehab Patient Services is responsible for registration and scheduling activities of multiple outpatient Rehabilitation Services Clinics in consultation with the Rehab Patient Services Manager, clinical leadership team and/or clinical staff. Assists Rehab Patient Services Manager in the supervision, hiring, training, teaching, coaching, and scheduling of front office staff in their assigned RS clinics. Operations Coordinator has comprehensive knowledge of Rehabilitation Services patient needs and works to ensure smooth and efficient scheduling and registration for efficient delivery of care, including problem resolution. This position will support Rehab Patient Services Manager in projects involving CPT and ICD coding and health insurance patient billing. The position is an integral part of the practice leadership team.

Responsibilities:

• Ops Coordinator, Rehab Patient Services will be able to perform the front-line duties of scheduling, registration and patient check in as needed to fill in staffing gaps and/or on a regular basis.
• Assists Manager with employee engagement: creating an environment that supports their professional role, health, and well-being.
• Participates in interview process and onboarding of new staff.
• Assists with coaching, mentoring, and staff development.
• Assists Rehab Patient Services Manager in the annual performance evaluation process in their areas of accountability.
• Partners with Rehab Services Managers and other health professionals and leadership in supporting the patient experience.
• Partners with clinical leaders to schedule staff for adequate coverage to meet the needs of the department; maintains attendance records and completes accurate payroll.

Customer Focus:

• Listens to customer feedback and implements solutions and/or interventions as appropriate.

Creative Leadership:

• Assists Rehab Patient Services Manager in translating organizational vision into a unit or service area vision that engages staff in contributing to and achieving that vision.

Coaching and Development:

• Provides just-in-time feedback to improve performance and self-esteem of staff.
• Seeks ways to match staff members’ talents and career interests with organizational opportunities.

Business Operations:

• Works with Rehab Patient Services Manager and RS leadership to ensure consistency in information, consistency in process and compliance with overall business policy and procedure.
• Acts as the local patient access leader to disseminate appropriate information and changes in processes and procedures.

Continuous Learning:

• Assist Rehab Patient Services Manager to examine ways to improve business relationships with customers, suppliers, community, etc.
• Seeks and is open to innovative ideas from a wide range of sources; encourages others to share knowledge and best practices.

Qualifications

Required:

• 2 years of relevant experience required. High school graduate required.

Preferred:

• Experience with Epic EMR (Patient Scheduling, Registration and Billing modules); experience with using Microsoft office applications.

Equal Opportunity

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.