Operations Coordinator - ProTech

CSM Corporation; Minneapolis (MN); On-site; Full time

Job summary

A leading company seeks an Operations Coordinator - ProTech to oversee daily operations for the ProTech maintenance service team. This role entails scheduling work orders, providing customer support, and administrative tasks to ensure service efficiency. Ideal candidates will be detail-oriented with strong communication skills and a background in customer service or similar fields.

Benefits

Medical insurance

Dental and vision insurance plans

401(k) plan with company match

Tuition reimbursement

Generous hotel discounts

Qualifications

• 3-5 years of experience in customer service and administrative work.
• Detail-oriented with strong communication skills.
• Able to manage multiple priorities in a fast-paced environment.

Responsibilities

• Coordinate ProTech maintenance work orders and schedules.
• Maintain accurate records of company vehicles and equipment.
• Develop professional relationships with internal and external customers.

Skills

Detail-oriented

Verbal communication

Written communication

Customer service

Problem solving

Education

High school diploma or GED

Tools

Microsoft Word

Excel

GPS tracking software

Facility Manager software

Job description

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Position Summary

The Operations Coordinator fulfills a crucial role in ensuring the efficient functioning of day-to-day operations of the ProTech maintenance service team at CSM. This position serves as the main contact for service-related needs from customers, including commercial tenants, property managers, residential managers, hotel managers and other internal and external customers. The Operations Coordinator is primarily responsible for receiving ProTech maintenance work orders, coordinating schedules, and providing operational support to the ProTech maintenance team. Additionally, the Operations Coordinator is responsible for providing basic back-up support for the Operations Manager.

Position Summary

The Operations Coordinator fulfills a crucial role in ensuring the efficient functioning of day-to-day operations of the ProTech maintenance service team at CSM. This position serves as the main contact for service-related needs from customers, including commercial tenants, property managers, residential managers, hotel managers and other internal and external customers. The Operations Coordinator is primarily responsible for receiving ProTech maintenance work orders, coordinating schedules, and providing operational support to the ProTech maintenance team. Additionally, the Operations Coordinator is responsible for providing basic back-up support for the Operations Manager.

The Schedule for this position is Monday - Friday, 7:00am - 3:30pm

Pay Range: $26.00 - $33.00 per hour

Key Responsibilities

Operations Coordination: Gather information from customers regarding work orders, schedule ProTech maintenance technicians, communicate with customers, enter accurate billing rates, verify equipment and supplies, and initiate billing. Maintain the work order and billing software database known as Facility Manager. Assist Operations Manager and plan all activities and schedules for the ProTech maintenance team. Provide timely, professional and positive communication to customers on service work orders.

Administrative Support: Maintain accurate records of company vehicles, tools, equipment and trailers. Collect payments from customers (both internal and external). Assist Operations Manager when preparing bids for repairs and reconciling jobs and/or construction projects. Maintain HVAC maps for each customer. Reconcile credit card statements on a monthly basis. Utilize GPS tracking software to verify location of maintenance team and to ensure fleet personnel efficiency.

Customer Service: Develop and maintain professional relationships with internal and external customers through effective and timely communication, including verbal (in person, over the phone) and written (email, text). Inform the Operations Manager of any significant problems or issues that require immediate attention.

Special Projects: Coordinate team meetings and outings. Assist Commercial Department with various administrative projects. Enter and submit service information to the Legal department for ProTech related contracts.

Self/Workload Management: Responsible for effective self/workload management. Foster collaboration and a positive and professional work environment, living CSM’s Values. Attend all mandatory department and company meetings. Adhere to all CSM Standard Operating Procedures.

Position Requirements

Education: High school diploma or GED required.

Experience: Three (3) to five (5) years of work experience in customer service, administrative work and problem solving. Maintenance knowledge or experience is preferred, but not required.

Additional Requirements: Detail-oriented with strong verbal and written communication skills. Able to communicate and coordinate with individuals at all levels within and outside the organization. Proficient in word processing and spreadsheet software such as Microsoft Word and Excel. Able to manage multiple priorities in a fast-paced environment.

CSM Corporation offers a comprehensive benefits package to all regular full-time employees, designed to support the health, well-being, and financial security of our employees. Our benefits include medical, dental and vision insurance plans, company-paid life insurance and short term disability coverage, company-paid long term disability coverage for eligible employees, 401(k) plan with company match, tuition reimbursement, voluntary benefits (critical illness, hospital indemnity, accident insurance, pet insurance, identity theft), time-off, scholarship program, generous hotel discounts and more! For benefits offered to regular part-time or on-call employees, please email [e-mail].

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

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