Operations Coordinator Nurse - Evanston Full time Days

Northwestern Memorial Hospital; Evanston (IL); On-site; USD 80,080 - 128,128; Full time

Benefits offered by this job

Tuition reimbursement

Student loan repayment

Professional development

Wellbeing fund

401(k) matching

Health, dental and vision coverage

Life insurance

Annual raise and incentive bonus

Paid time off and holidays

Job summary

Northwestern Medicine is seeking an Operations Coordinator, Nurse, to supervise the daily operations of the practice site, oversee clinical and administrative staff, and coordinate provider schedules under the medical director and practice manager. The role focuses on delivering quality patient care, improving workflow, and ensuring service excellence.

Applicants should have a Bachelor’s degree or equivalent, a nursing license, CPR certification, and leadership experience.

Qualifications

• Bachelor’s degree or equivalent work experience.
• Minimum of three years work experience in a medical or related business.
• Comprehension of insurance plans including HMO, PPO, POS, commercial, Medicare, Medicaid.
• Solid understanding of patient flow in a medical office.
• Leadership experience.
• Working knowledge of medical software, Word and Excel.
• Experience managing daily cash activity and reconciling income reports with daily payments.
• Current license as Registered Professional Nurse in state employed in.
• CPR certification.

Responsibilities

• Supervise and direct the office’s front-line clinical and clerical staff.
• Participate in interviewing, hiring, training, progressive discipline, dismissals, and performance appraisals.
• Oversee and direct day to day office operations within budget guidelines.
• Assist with managing providers’ schedules with templates and optimize patient care hours to enhance productivity.
• Schedule staff and allocate resources across hours of operation to maximize patient access and satisfaction, provider productivity and efficiency, and staff productivity.
• Conduct timely and accurate cash management duties, including overseeing the collection of co-pays and patient balances, in-house cash balances, and bank deposits.
• Ensure that service excellence is delivered and perform service recovery whenever necessary.
• Manage office and medical surgical supplies within budget.
• Ensure accuracy of all data collection and data entry by site staff through training and compliance monitoring and facilitate and oversee flow of information to and from central administrative offices.
• Conduct office staff meetings on a regular basis.
• Attend and actively participate in manager/supervisor meetings.
• Ensure that patient dignity and confidentiality are maintained at all times.
• Review and approve automated time reports for accuracy.
• Develop tools to support staff and enhance efficiency.
• Provide input into staff performance reviews. May participate with manager in conducting staff performance reviews. Provide one-to-one coaching and mentoring.
• Plan, execute and resolve all routine technical needs of the practice (phone, copiers, fax machines, PCs, etc).
• Monitor daily transaction activity to ensure compliance with procedures.
• Resolve complex or critical situations involving patients, staff and customers: consult with manager for guidance as needed (e.g., complaints, discipline, etc.).
• Schedule staff and allocate resources across hours of operation to maximize patient access and satisfaction, provider productivity and efficiency, staff productivity, cost-savings, and operational efficiencies.
• Develop and implement policies and procedures as needed to support the practice.
• Complete other duties as assigned.

Skills

Leadership experience

Insurance plans understanding

Patient flow understanding

Cash handling experience

CPR certification

Medical software knowledge

Excel/Word skills

Education

Bachelor’s degree or equivalent

Tools

Medical software

Microsoft Word

Microsoft Excel

Job description

The salary range for this position is $38.50 - $61.60 per hour. Placement within the salary range is dependent on several factors such as relevant work experience and internal equity. For positions represented by a labor union, placement within the salary range is guided by the rules outlined in the collective bargaining agreement.

Benefits

• $10,000 Tuition Reimbursement per year ($5,700 part-time)
• $10,000 Student Loan Repayment ($5,000 part-time)
• $1,000 Professional Development per year ($500 part-time)
• $250 Wellbeing Fund per year ($125 for part-time)
• Matching 401(k)
• Excellent medical, dental and vision coverage
• Life insurance
• Annual Employee Salary Increase and Incentive Bonus
• Paid time off and Holiday pay

Job Description

The Operations Coordinator Nurse reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

Under the clinical direction of the Medical Director and the administrative direction of the Practice Manager, the Operations Coordinator, Nurse participates in the planning, leading, and organizing of activities relating to quality patient care in the practice. S/he supervises and personally provides nursing care in the practice.

The Operations Coordinator Nurse will be responsible for supervising the daily operations of practice site(s), supervising clinical and administrative support personnel, coordinating provider schedules, manage practice collections, ensure service excellence and perform service recovery as necessary.

Position manages workload distribution and prioritization of tasks. Responsible for front-line communication with staff to receive and provide feedback regarding quality and productivity. Position may perform staff work in assigned areas of responsibility when not conducting coordinator function.

Responsibilities

• Supervise and direct the office’s front-line clinical and clerical staff.
• Participate in interviewing, hiring, training, progressive discipline, dismissals, and performance appraisals.
• Oversee and direct day to day office operations within budget guidelines.
• Assist with managing providers’ schedules with templates and optimize patient care hours to enhance productivity.
• Schedule staff and allocate resources across hours of operation to maximize patient access and satisfaction, provider productivity and efficiency, and staff productivity.
• Conduct timely and accurate cash management duties, including overseeing the collection of co-pays and patient balances, in-house cash balances, and bank deposits.
• Ensure that service excellence is delivered and perform service recovery whenever necessary.
• Manage office and medical surgical supplies within budget.
• Ensure accuracy of all data collection and data entry by site staff through training and compliance monitoring and facilitate and oversee flow of information to and from central administrative offices.
• Conduct office staff meetings on a regular basis.
• Attend and actively participate in manager/supervisor meetings.
• Ensure that patient dignity and confidentiality are maintained at all times.
• Additional Functions
• Review and approve automated time reports for accuracy.
• Develop tools to support staff and enhance efficiency.
• Provide input into staff performance reviews. May participate with manager in conducting staff performance reviews. Provide one-to-one coaching and mentoring.
• Plan, execute and resolve all routine technical needs of the practice (phone, copiers, fax machines, PCs, etc).
• Monitor daily transaction activity to ensure compliance with procedures.
• Resolve complex or critical situations involving patients, staff and customers: consult with manager for guidance as needed (e.g., complaints, discipline, etc.).
• Schedule staff and allocate resources across hours of operation to maximize patient access and satisfaction, provider productivity and efficiency, staff productivity, cost-savings, and operational efficiencies.
• Develop and implement policies and procedures as needed to support the practice.
• Complete other duties as assigned.

Qualifications

Required

• Bachelor’s degree or equivalent work experience
• Minimum of three years work experience in a medical or related business
• Comprehension of insurance plans including HMO, PPO, POS, commercial, Medicare, Medicaid
• Solid understanding of patient flow in a medical office
• Leadership experience
• Working knowledge of medical software, Word and Excel
• Experience managing daily cash activity and reconciling income reports with daily payments
• Current license as Registered Professional Nurse in state employed in
• CPR certification

Preferred

• Bachelor’s degree
• Knowledge of coding
• Supervisory experience

Equal Opportunity

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Background Check

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case‑by‑case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position; however, all employment decisions will be made by a person.

Sign‑on Bonus Eligibility

Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign‑on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family.