Operations Coordinator Nurse-Neurology Full Time Days

Northwestern Memorial Hospital; Chicago (IL); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

$10,000 Tuition Reimbursement per year

$1,000 Professional Development per year

Matching 401(k)

Excellent medical, dental, and vision coverage

Job summary

Northwestern Memorial Hospital in Chicago is hiring an Operations Coordinator Nurse to oversee practice operations and ensure quality patient care. The ideal candidate will have a Bachelor's degree and at least three years of experience in a medical setting.

This role includes supervising staff, managing schedules, and ensuring service excellence. Benefits include tuition reimbursement and comprehensive medical coverage. Join us to make a positive impact in healthcare!

Qualifications

• Minimum of three years of work experience in a medical or related business.
• CPR certification required.
• Leadership experience preferred.

Responsibilities

• Supervise clinical and administrative support personnel.
• Manage practice collections and provider schedules.
• Ensure service excellence and perform service recovery.

Skills

Leadership experience

Comprehension of insurance plans

Solid understanding of patient flow

Working knowledge of medical software

Experience managing daily cash activity

Education

Bachelor’s degree or equivalent experience

Current License as a Registered Professional Nurse

Tools

Microsoft Word

Microsoft Excel

Job description

The salary range for this position is $38.50 - $61.60 (Hourly Rate). Placement within the salary range depends on several factors such as relevant work experience, internal equity, and union agreements.

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well‑being while providing protection for unexpected life events. Visit our Benefits section at jobs.nm.org/benefits to learn more.

Benefits

• $10,000 Tuition Reimbursement per year ($5,700 part‑time)
• $10,000 Student Loan Repayment ($5,000 part‑time)
• $1,000 Professional Development per year ($500 part‑time)
• $250 Wellbeing Fund per year ($125 for part‑time)
• Matching 401(k)
• Excellent medical, dental, and vision coverage
• Life insurance
• Annual Employee Salary Increase and Incentive Bonus
• Paid time off and Holiday pay

Description

The Operations Coordinator Nurse reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines, and regulatory/accreditation standards. Under the clinical direction of the Medical Director and the administrative direction of the Practice Manager, the Operations Coordinator, Nurse participates in the planning, leading, and organizing of activities related to quality patient care in the practice. The Coordinator supervises and personally provides nursing care.

The Operations Coordinator Nurse will be responsible for supervising the daily operations of practice site(s); supervising clinical and administrative support personnel; coordinating provider schedules; managing practice collections; ensuring service excellence; and performing service recovery as necessary.

Responsibilities

• Participate in interviewing, hiring, training, progressive discipline, dismissals, and performance appraisals.
• Oversee and direct day‑to‑day office operations within budget guidelines.
• Assist with managing providers’ schedules, optimizing patient care hours to enhance productivity.
• Schedule staff and allocate resources across hours of operation to maximize patient access, satisfaction, provider productivity, efficiency, and staff productivity.
• Ensure that service excellence is delivered and perform service recovery whenever necessary.
• Ensure accuracy of all data collection and data entry by site staff through training and compliance monitoring and facilitate and oversee flow of information to and from central administrative offices.
• Conduct regular office staff meetings.
• Attend and actively participate in manager/supervisor meetings.
• Ensure that patient dignity and confidentiality are maintained at all times.
• Review and approve automated time reports for accuracy.
• Develop tools to support staff and enhance efficiency.
• Provide input into staff performance reviews and offer one‑to‑one coaching and mentoring.
• Plan, execute, and resolve all routine technical needs of the practice (phone, copiers, fax machines, PCs, etc.).
• Monitor daily transaction activity to ensure compliance with procedures.
• Resolve complex or critical situations involving patients, staff, and customers, consulting with manager as needed.
• Develop and implement policies and procedures to support the practice.
• Complete other duties as assigned.
• Own nursing coverage schedules for the department.
• Coordinate schedules and troubleshoot daily issues related to clinical practice.
• Participate in performance coaching/mentoring and provide regular feedback to the team.
• Participate in hiring/termination discussions.
• Complete timecards.
• Support on‑site clinical escalations.
• Create orientation schedules for new nurse hires and lead orientation and onboarding.
• Lead weekly nurse check‑in meetings.

Qualifications

Required:

• Bachelor’s degree or equivalent work experience.
• Minimum of three years of work experience in a medical or related business.
• Comprehension of insurance plans including HMO, PPO, POS, commercial, Medicare, Medicaid.
• Solid understanding of patient flow in a medical office.
• Leadership experience.
• Working knowledge of medical software, Word, and Excel.
• Experience managing daily cash activity and reconciling income reports with daily payments.
• Current License as a Registered Professional Nurse in the state of employment.
• CPR certification.

Preferred:

• Bachelor’s degree.
• Knowledge of coding.
• Supervisory experience.

Equal Opportunity

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation, or any other protected status.

Background Check

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case‑by‑case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position; however, all employment decisions will be made by a person.

Sign‑On Bonus Eligibility

Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign‑on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending on the job family.