Operations Coordinator, Load Out

Riverstone Logistics; United States; On-site; USD 28,000 - 39,000; Full time

Job summary

Riverstone Logistics is seeking an Operations Coordinator to support routing, dispatching, and delivery objectives at a designated center. The role focuses on monitoring motor carrier performance and assisting customer care with delivery issues in a proactive, responsive manner.

The position entails in-office or warehouse duties, improving site performance and maintaining professional relationships with clients and carriers to ensure smooth operations.

Qualifications

• High School Diploma or equivalent required.
• Strong people and operational management skills.
• Experience with Excel, Teams, and Office 365.
• Excellent verbal and written communications and customer service.

Responsibilities

• Facilitate day to day delivery operations including monitoring of routing and customer service per client standards.
• Oversee load out processes to ensure proper handling and secure loading.
• Ensure timely reporting of loadout and carrier compliance.
• Maintain professional relationships with management, carriers, clients, and other departments.
• Provide operational support and assist with audits and process improvements.
• Utilize client routing software and communicate updates to stakeholders.
• Monitor routes, check in and reschedules, and manage delivery time windows.

Skills

People management

Operational planning

Conflict resolution

Customer service

Problem solving

Education

High School Diploma

Tools

Microsoft Excel

Microsoft Teams

Office 365

Job description

Company Overview

Riverstone Logistics RLX is a big and bulky supply chain powerhouse delivering seamless final mile middle mile warehousing fulfillment and storage solutions through a nationally integrated platform Founded in 2017 by five partners who believed logistics could be built around something bigger than moving freight we began with furniture delivery and grew into a nationwide provider serving complex supply chains across the United States We are a purpose driven company We exist to use our God given talents and opportunities to love our neighbors serve our communities and improve our industry That purpose shapes how we lead our teams how we partner with our customers and how we take ownership of every delivery Our people who we call Extra Milers bring genuine integrity and care to every mile If you lead well communicate with clarity and want your work to mean something we want to meet you If youre looking for a place where people genuinely matter youve found it

Position Summary

The Operations Coordinator will assist in the day to day functions of routing dispatching and other client delivery objectives at a specific profit center This position will monitor motor carrier performance and provide feedback to motor carriers and location management In addition this position will assist customer care in monitoring and troubleshooting of delivery issues in a proactive and highly responsive manner This position will spend most of their time in the office or warehouse helping to maximize the performance of the site

Competencies

• Ethics & Values
• Problem Solving
• Customer Focus
• Drive for Results
• Conflict Resolution
• FunctionalTechnical Skills
• Managing & Measuring Work
• Timely Decision Making
• Organizing
• Composure
• Learning on the Fly
• Interpersonal Savvy

Essential Duties and Responsibilities

The essential functions include but are not limited to the following

• Facilitate day to day delivery operations including the monitoring of morning loadout delivery activity evaluation of motor carrier needs and customer service in accordance with agreed quality and production standards of the client
• Oversee the load out process to verify that products are handled properly and loaded securely to minimize damage
• Ensure timely reporting of loadout compliance as well as motor carrier compliance within industry fair standards and the agreed upon communication mechanism
• Maintain professional working relationships with location management peers motor carriers client employees and other department managers and personnel
• Provide operational support to the distribution center team as needed including assisting with audits and process improvements
• Utilize client specific routing software
• Communicate with other departments on updates meetings and other as needed
• Perform route monitoring utilizing client specific software
• Check in reschedules that are brought back by motor carriers
• Process returns through the clients portal at participating locations
• Move inventory safely using material handling equipment as needed
• Serve as a point of contact for escalations from the client
• Schedule orders and notify the customer of their time windows for next day delivery
• Performing other duties as assigned may vary based on client requirements

Minimum Qualifications

• Knowledge Skills and Abilities
• High School Diploma GED or equivalent required
• Strong people and operational management skills
• Experience utilizing Microsoft Office products Excel Teams etc
• Excellent verbal and written communications skills
• Excellent interpersonal skills
• Excellent customer service skills including conflict resolution
• Ability to adapt to changes in a fast paced environment
• Routing scheduling and checking on delivery status
• Ability to embrace new technology

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions While performing the duties of this job the employee is regularly required to remain stationary for long periods of time work in a standing position and to communicate effectively with coworkers and outside stakeholders in person on the telephone and via email and other computer related messaging The employee is occasionally required to maneuver about the work area and movemanipulate various objects This position may require extended work hours and travel

Note This job description in no way states or implies that these are the only duties to be performed by the employees incumbent in this position Employees will be required to follow any other job related instructions and to perform any other job related duties requested by any person authorized to give instructions or assignments To perform this job successfully the incumbents will possess the skills aptitudes and abilities to perform each duty proficiently Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others The requirements listed in this document are the minimum levels of knowledge skills or abilities This document does not create an employment contract implied or otherwise other than an at will relationship

Riverstone Logistics is proud to be an Equal Opportunity Employer and Drug Free workplace

All qualified applicants will receive consideration for employment without regard to race religion color national origin sex sexual orientation gender identity age status as a protected veteran among other things or status as a qualified individual with disability

Riverstone Logistics also complies with the Immigration Reform & Control Act and E Verify so we ask that you bring the appropriate documents to confirm your authorization to work in the United States with you upon request